- Report: #1455836
Complaint Review: emarketing concepts - Culver City California
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Author Confirmed
Why?
emarketing concepts
100 Corporate Pointe, Suite 260 Culver City, 90230 California, United States
Phone:
(800) 811-6003
Web:
http://www.emarketingconcepts.com
Categories:
Business Rating:
(0)
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emarketing concepts EMC They took our money up front and never delivered on the services paid for and promised Culver City California
We initially began working wtih E-marketing Concepts using them to clean up our websites domain names and all of the minutiae that was around our internet presence from years of neglect. Initially they did a good job. But then our salesman began pushing us towards SEO rebuilding our website and a whole lot of products that they offer as part of a package. I agreed because they had performed well initially upon beginning this process. After signing up with these additional services, I did not hear from anybody for the four to five weeks.
I was told that they would begin work immediatly on the services that I signed up for. After I was finally able to talk to someone on my account, they admitted to dropping the ball and said they would step up everything to make us happy. But after another three weeks went by and nothing was done like they had promised I called back talk to them. I tried contacting an account rep four or five more times over the next couple of weeks trying to make sure that our online presence was being addressed. I found out the hard way that our services and online presence was NOT being addressed.
Over the next several weeks, I was continually promised, lied to, promised again, and lied to again and again. After a total of 16 weeks of nothing being done with my account, and the fact that we had paid them $3,600 up front, I asked to talk to my third salesman's boss Ashley. She immediately called me and promised me that she would take care of everything immediately. This of course never happened and I never heard from Ashley again. As of writing this review, no one will return my phone calls, and if I try to call their office I am sent straight to voicemail.
There's no communication from anyone at the company anymore. This is the worst abuse of a situation where somebody has lied to me and then Stole My Money without any cause or any work to show for it. This is the worst company that I've ever dealt with. As a small business owner, and someone who values every dollar we spend on marketing, I urge anyone reading this to avoid Emarketing Concepts. They clearly have a business model of taking small business owners money up front, knowing that in the end they can just ignore their clients.
