- Report: #902963
Complaint Review: Empire Today - North Lake Illinois
Reported By:
grits -
Coral Springs, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Empire Today
333N.W. Ave North Lake, Illinois, United States of America
Phone:
888-588-2315 Ext7813
Web:
Categories:
Business Rating:
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Empire Today Rip Off , No one to stand behind warranty of the installation by sub contractors. North Lake, Illinois
The sub which installed the flooring removed 610 sq ft of tile and when he installed the flooring they didnot use any plastic or sealer on the concrete floor. the floor buckled and when empire was called, I was informed that the padding was wet and the concrete slab was not sealed nor plastic was not under the pad. When I spoke to Tim Sherman he advised that they didnot install sealer nor plastic under the pad and this was the responsibility of the owner. They have moved to fla, and using the same tactics where ever they go. Coral Springs Fl.
3 Updates & Rebuttals
grits
Coral Springs,Florida,
United States of America
update
#2Author of original report
Tue, July 10, 2012
file update: on 7/9/12 I was contacted by Rebekah Clerk of Empire today at 4:45 P.M.. I was advised that if I wantedto go to tile (ceramic tile) they would remove the flooring and install the tile. I asked if they have porcelion tile and a answer was we do not have the tile. they advised that the customer would have to pay the difference. when asked how much, iwas told that they would have to return to the house and then determine the value. this could cost another $6000.00. this was the only offer. I askedwhy wouldn't theyreturn my money for this offer was totally unacceptable. She advised that management only made the one offer.
grits
Coral Springs,Florida,
United States of America
No one will discuss the problem
#3Author of original report
Mon, July 09, 2012
the company has been contacted 7 times and with no results. the hole in my floor still has flooring missing which was removed at the time of the original report and the contractor took the panels with him. if i am correct i payed for the flooring and he had no right to remove from the premises and now i have company coming with this hole in floor. they advised that they wanted a report from a testing lab for the problem, and this was e-mailed to them and still no results.
Business Response
Northlake,Illinois,
USA
ET Customer Support
#4UPDATE Employee
Wed, June 27, 2012
Raphael, we understand that weve been in contact with you regarding the issues that youve experienced and conducted an inspection to determine the source of the problem. We always want to work with our customers to ensure their satisfaction, and we are currently in the process of working towards a resolution with you. Please contact us if you have any questions at 888-588-2315 x4195 or email [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager
