- Report: #1287232
Complaint Review: Encante - Internet
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Author Not Confirmed
Why?
Encante
Internet, USA
Phone:
8774940812
Web:
skincareanti-aging.com/encante-anti-aging-cream
Categories:
Business Rating:
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Encante Encante Eye Cream/serum fraud, misleading, failure to cancel Internet
Through the internet I ordered a free trial of Encante Eye cream with a shipping cost of $5.95 which was charged on 1/28/16. The product was mailed standard USPS on 1/29/16. It arrived a week later. On 2/12/16 I called to cancel and was informed I could cancel future orders, but I would be billed the full cost of the product as I had missed the trial deadline. I explained I had not had it 14 days. I was told the 14 day trial started the moment the product was requested for the trial period which included the time in shipping the product. I said I would happily return the product as I had not opened it. The customer support said they would not accept it.
