- Report: #875252
Complaint Review: Endurance Warranty Services - Northbrooke, IL Internet
-
Author Not Confirmed
Why?
Endurance Warranty Services
400 Skokie Boulevard, Northbrooke, IL, 60062 Internet, United States of America
Phone:
866-432-4443
Web:
Endurance Warranty.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Endurance Warranty Services I recently purchased a warranty from you Endurance on March 27, 2012. On April 27, 2012 I tried to go and have some vehicle repairs done on my car. Your company would not cover them and told me that t Internet, Illinois
I recently purchased a warranty from you Endurance on March 27, 2012. On April 27, 2012 I tried to go and have some vehicle repairs done on my car. Your company would not cover them and told me that the repair facility stated this was a pre-existing condition. I contacted the manager of the claims department, and he stated to me unless I had proof of this not being a pre-existing condition they would not cover it. I then tried to fax over the receipt that the repair shop had given to me for a previous repair. They constantly stated they had not received it.
On the receipt it states that I was concerned about a noise that was coming from my car, and then it states that nothing was wrong. I ended up going back up there because I kept hearing this noise; they then told me that something was wrong. They contacted your company and it was stated that you will not pay for repairs. After all of this misunderstanding I decided this is not a good warranty company to go through. I then asked for a refund. I spoke with Eddie Perez who then stated that I would receive little to nothing back, when in fact I had never made a first payment, and that I would receive a full refund if canceled within thirty days.
I only made the initial payments that were required to start the contract. This was a total of 307.40 which I paid in two installments. I was then told that I needed to write a letter stating I wanted to cancel the contract and that I should have it notarized and then mail it in. I asked how long it could be before I receive my refund, and Eddie said it could take up to thirty days. After calling around to the different departments claims, customer service, administrative and all they had given inappropriate and nonprofessional customer service. Whatever you do, do not go through this warranty company!
On the receipt it states that I was concerned about a noise that was coming from my car, and then it states that nothing was wrong. I ended up going back up there because I kept hearing this noise; they then told me that something was wrong. They contacted your company and it was stated that you will not pay for repairs. After all of this misunderstanding I decided this is not a good warranty company to go through. I then asked for a refund. I spoke with Eddie Perez who then stated that I would receive little to nothing back, when in fact I had never made a first payment, and that I would receive a full refund if canceled within thirty days.
I only made the initial payments that were required to start the contract. This was a total of 307.40 which I paid in two installments. I was then told that I needed to write a letter stating I wanted to cancel the contract and that I should have it notarized and then mail it in. I asked how long it could be before I receive my refund, and Eddie said it could take up to thirty days. After calling around to the different departments claims, customer service, administrative and all they had given inappropriate and nonprofessional customer service. Whatever you do, do not go through this warranty company!
1 Updates & Rebuttals
matilda
lillian,Alabama,
United States of America
endurance warranty
#2General Comment
Wed, September 19, 2012
Well mr u got the policy on march 27' 2012 and tried to use it a month later but they tell u that u have a 90 day period before u can use the warranty to make sure ur not lieing about ur car being fine and really it needs repairs so u have no reason to talk bad about them cause u dis not wait the 90 days.
