- Report: #846565
Complaint Review: enterprise car rental - college park Maryland
Reported By:
enterprisefraud -
college park, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
enterprise car rental
9321 Baltimore Ave college park, 20740 Maryland, United States of America
Phone:
301-345-6070
Web:
Categories:
Business Rating:
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enterprise car rental fraudulent hail damage claim college park, Maryland
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I became the victim of a fraudulent $1200 hail damage claim when I rented a car from the Enterprise location at College Park, Maryland, January 2012. The vehicle had 35,000 miles on it, and I added another 160 miles during my 8 day rental. On return, I was shown seven very small dimples on the roof. They were very difficult to see, much less document with a camera, and the kind of thing you could easily miss or ignore as inconsequential. The agent then filed a damage claim, documented only as significant hail damage to roof and trunk. I asked him to write a more accurate, detailed description of the damage, but he said he didnt have to. The fraud started here, with a damage claim that was lacking in any details, thus preparing the groundwork for a falsified repair bill.
Ive lived in Maryland for 55 years. Although Im sure there are occasional hailstorms in Maryland, Ive never known a Maryland resident that has sustained hail damage to their vehicle. A forensic weather analysis, obtained by my insurance company, verified that no hailstorms occurred during the rental period.
My suspicions of a scam were confirmed when I received an invoice that described 81-100 quarter sized dents in the roof, 16-30 quarter sized dents in the hood, and additional damage elsewhere, all described as hail damage. No evidence of these damages were provided. It was clear to me that the fraudulent repair estimate (from American P.D.R, Springfield, VA) had been fabricated to suit the vaguely written damage claim made by Enterprise. For most folks caught in a situation like this, its your word against theirs, and they will win every time.
I was lucky on two counts. I had the presence of mind to go home and return with my camera to take photographs, as well as a 360 video of the car, which clearly showed a vehicle in good condition. The damage claim was high enough to get my insurance company involved, and when I contacted their Fraud Division, they became interested and got involved. The Enterprise claim was denied.
Enterprise really has nothing to lose by treating their customers this way, and everything to gain. Despite many attempts to contact Enterprise and DRU, by phone and email, I was simply ignored. Enterprise was very thorough in not responding. It really is stunning to see so many roof damage scams related to Enterprise posted on the web. In addition, you should know that regionally, Enterprise received an F rating from the BBB
(http://www.bbb.org/washington-dc-eastern-pa/Business-Reviews/auto-renting-and-leasing/enterprise-rent-a-car-all-locations-in-metro-washington-dc-in-rockville-md-31000055/).
Ive lived in Maryland for 55 years. Although Im sure there are occasional hailstorms in Maryland, Ive never known a Maryland resident that has sustained hail damage to their vehicle. A forensic weather analysis, obtained by my insurance company, verified that no hailstorms occurred during the rental period.
My suspicions of a scam were confirmed when I received an invoice that described 81-100 quarter sized dents in the roof, 16-30 quarter sized dents in the hood, and additional damage elsewhere, all described as hail damage. No evidence of these damages were provided. It was clear to me that the fraudulent repair estimate (from American P.D.R, Springfield, VA) had been fabricated to suit the vaguely written damage claim made by Enterprise. For most folks caught in a situation like this, its your word against theirs, and they will win every time.
I was lucky on two counts. I had the presence of mind to go home and return with my camera to take photographs, as well as a 360 video of the car, which clearly showed a vehicle in good condition. The damage claim was high enough to get my insurance company involved, and when I contacted their Fraud Division, they became interested and got involved. The Enterprise claim was denied.
Enterprise really has nothing to lose by treating their customers this way, and everything to gain. Despite many attempts to contact Enterprise and DRU, by phone and email, I was simply ignored. Enterprise was very thorough in not responding. It really is stunning to see so many roof damage scams related to Enterprise posted on the web. In addition, you should know that regionally, Enterprise received an F rating from the BBB
(http://www.bbb.org/washington-dc-eastern-pa/Business-Reviews/auto-renting-and-leasing/enterprise-rent-a-car-all-locations-in-metro-washington-dc-in-rockville-md-31000055/).
2 Updates & Rebuttals
Joseph Brown
Spartanburg,South Carolina,
USA
Crminal Enterprise strikes again!
#2Consumer Comment
Thu, March 01, 2012
John and OP, this an ongoing scam pulled by Criminal Enterprise. One of their apologists posted that the company didn't that, that it was the managers of the individual stores. I called horse puckey on him and asked exactly how the stores all over the country, east coast, west coast north and south all agreed to pull the same scam on people. At one time there were over, I believe, 200 complaints against that company. And that was only on this site. Yeah, I'm sure it's just a coincidental thing.
John
Memphis,Tennessee,
U.S.A.
Stay Alert
#3Consumer Suggestion
Thu, March 01, 2012
Just because your insurance company denied the claim doesn't necessarily mean Enterprise will not try to go after you for the money. Be ready to get your insurance company involved again. They will probably have to seek felony insurance fraud charges against the manager of the renting location in order to end this whole affair. FYI, the insurance companies share a common database of known fraudulent claims and claimants. They've pretty much seen it all and know how to deal with it. Let them deal with these kinds of issues for you, that's what you pay them for.
