- Report: #1105220
Complaint Review: Enterprise Rent a Car Vallejo CA - Select State/Province
-
Author Not Confirmed
Why?
Enterprise Rent a Car Vallejo CA
Select State/Province, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise Rent a Car Vallejo, California Enterprise charges for pre-existing damage Vallejo ,rental office, California
We were framed for pre existing damage on a rental car from Enterprise.
We rented a 2013 Yaris from the Enterprise in Vallejo in October 2013. We had an appointment for 9 but the car did not arrive on the lot until 9:30 The people who drove it in said they had just been getting the car detailed. The agent conducted a hasty inspection asking us to look for evidence of " scratches, dings or dents". My husband noticed little chips of paint scuffed off the edge of the front bumper but the agent said that it was nothing and we wouldn't be charged for it . The seats were wet when we got in but we were already late.
We returned the car four days later.
On that inspection however, the agent pointed that 2" piece of plastic missing from the decorative grill. We said we didn't know anything about it. Then she walked to the driver's side. She took one finger and pried the edge of the fender panel out. This she said, was an indication of a front end collision. We said it seemed just to be unclipped but she said NOW she would have to fill out a damage report.
We were stunned. We said we were unaware of any damage to the car while we had it.
While she was inside on the phone we noticed that the passenger side fender was unclipped in the same way . Whe we showed it to her, she said that it was just a further indication of a front end collison.
It was surreal. My husband again pointed out the scuff marks under the front bumper that he had mentioned in the pre-inspection, she told us, without looking at the bumper, that it was not related.
The agent found no scratches on the car and admitted that she could find no damage on the surface of the fender, nor the hood or the bumper itself. Other than the 2" piece of decorative plastic there was no indication that anything was amiss with the car.
We asked that she contact the agent who had done the hurried pre inspection but she said that the agent worked out of another office and could not be contacted. She demanded we give her our credit card and insurance information. She was bellligerent and we declined . She did not return our copy of the rental agreement .
Two weeks later, we received a letter, asking for our credit card insurance information so a claim could be processed. We called back immediately and explained that we were not responsible for the damage. Two weeks later, enterprise called and said the regional office had investigated the damage report and decided we were responsible and owed them $698. We still have not received any paper work explaining or substantiating the charge or the damages, including photos, inspection reports or mechanic's invoice.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Cares
#2UPDATE Employee
Mon, December 09, 2013
Sonoma 2013, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at [email protected] with the complete details, exact renting location, and any rental agreement numbers. I look forward to hearing from you soon, thank you.
Chris, Social Media Monitor, Enterprise Rent-A-Car
