- Report: #1201636
Complaint Review: Enterprise Rent-A-Car - Charlotte North Carolina
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Enterprise Rent-A-Car
PO Box 405738 Charlotte, North Carolina, USA
Phone:
1-866-300-4407
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Enterprise Rent-A-Car Enterprise Holdings Damage to Vehicle Scam Charlotte North Carolina
In September 2014, I rented a van from Enterprise in Knightdale, NC to take a trip to Maryland for my cousin's funeral. I returned the van after hours and dropped the keys in the night deposit box. The next day, an Enterprise representative called and stated that all looked good and would charge my credit card for the amount quoted for the rental. I was shocked and horrified when I received a letter in October 2014 from the Damage Recovery Unit stating that I was responsible for damage to the van in the amount of $1006.68. I also received another letter in November with pictures of the damage to the van.
I contacted the adjuster and told him that I would have reported damage had I damaged the vehicle and asked why the representative did not tell me of damage when she contacted me so that I could inspect the damage to the van. I told him that I was not responsible and asked for an investigation.
Several weeks later, the branch manager called me from Knightdale saying that she did not understand who filed the claim because I had the proper coverage even if their had been damage. She stated the person who filed the claim was in Charlotte, NC and said that I had come in and done a vehicle swap. This person fabricated the entire story in an attempt to scam me or my insurance company out of money. Charlotte, NC is about 3 and 1/2 hours from Knightdale, NC. Someone in this company is benefitting from scamming unsuspecting customers. Be careful when renting with Enterprise. It's not worth the pain and suffering. I'm considering filing a lawsuit in small claims court.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Cares
#2UPDATE Employee
Tue, January 27, 2015
Stephanie W.,
We value your feedback and would like to review this further. Please email [email protected] with the exact rental location, rental agreement, claims or reservation numbers and your contact information so that we can look into this promptly. Please place reference number 150127-000964 in the subject line of your email.
We look forward to hearing from you soon.
Carol H.
Social Monitoring Coordinator
Enterprise Rent a Car
