- Report: #864357
Complaint Review: Enterprise Rent-A-Car - DETROIT Michigan
Reported By:
Sam -
DETROIT, Michigan, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Enterprise Rent-A-Car
330 LUCAS DR DETROIT, 48242 Michigan, United States of America
Phone:
18663003239
Web:
Categories:
Business Rating:
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Enterprise Rent-A-Car False Claim of Hail DETROIT, Michigan
My wife and I went on a trip to MI on 3/16/2012. We rented a car from Enterprise for the weekend. The weather was great and it was warm and sunny the entire trip.
The day I returned the vehicle (3/18), the guy said there is some hail damage. I rebutted his claim by strongly indicating that it didn't happen when I was renting the vehicle. It has to be from the tornado that happened on 3/15/2012 (One day before I rented the car). The guy nodded his head and he said that it is true but I would have to file a report.
Yesterday, I receive a letter from Enterprise asking for my insurance/credit card information to bill them for this. I end up calling (1 866-300-3239) and I talked to an adjuster. The guy started out nice but he indicated the following facts about from national weather source:
3/15/2012 (Hail reported)
3/16/2012 (Hail reported in Caledonia,MI and Kent, MI).
At first, I was like really? I was a bit surprised because It was really sunny the entire trip (Something not normal for MI that time of year). Then, I was like wait a second, I live in MI for 7 years and those names don't sound familiar but he kept saying that the same stations that reported the hail for those two days.
Little I know, those cities were 200 miles far from Detroit. personally, I never been to those cities and even If I did visit them, I would have ended up putting at least 400 miles on the car. So, I ended up calling again explaining that "First of all", for my entire rental, i didn't drive more than 200 miles. So, This further proves that I am not responsible. So, i asked to dispute this.
Honestly, I am really angry and I feel that those people are not being fair. When I asked "what if didn't want to pay since I didn't do it?", he has threatened me with turning the file over to a collection agent, and possible legal action
would advise anyone not to rent from Enterprise, National or Alamo since the claim office seems to represent all three rental companies by their threats not to allow me to rent from them in the future if I do not pay.
The day I returned the vehicle (3/18), the guy said there is some hail damage. I rebutted his claim by strongly indicating that it didn't happen when I was renting the vehicle. It has to be from the tornado that happened on 3/15/2012 (One day before I rented the car). The guy nodded his head and he said that it is true but I would have to file a report.
Yesterday, I receive a letter from Enterprise asking for my insurance/credit card information to bill them for this. I end up calling (1 866-300-3239) and I talked to an adjuster. The guy started out nice but he indicated the following facts about from national weather source:
3/15/2012 (Hail reported)
3/16/2012 (Hail reported in Caledonia,MI and Kent, MI).
At first, I was like really? I was a bit surprised because It was really sunny the entire trip (Something not normal for MI that time of year). Then, I was like wait a second, I live in MI for 7 years and those names don't sound familiar but he kept saying that the same stations that reported the hail for those two days.
Little I know, those cities were 200 miles far from Detroit. personally, I never been to those cities and even If I did visit them, I would have ended up putting at least 400 miles on the car. So, I ended up calling again explaining that "First of all", for my entire rental, i didn't drive more than 200 miles. So, This further proves that I am not responsible. So, i asked to dispute this.
Honestly, I am really angry and I feel that those people are not being fair. When I asked "what if didn't want to pay since I didn't do it?", he has threatened me with turning the file over to a collection agent, and possible legal action
would advise anyone not to rent from Enterprise, National or Alamo since the claim office seems to represent all three rental companies by their threats not to allow me to rent from them in the future if I do not pay.
4 Updates & Rebuttals
John
Memphis,Tennessee,
U.S.A.
Relax
#2Consumer Suggestion
Thu, April 05, 2012
Let your insurance company flush out the fraud. They are very experienced in dealing with these kinds of rental outfits. They have access to a claims database shared by all US insurance companies. Once they question the low level employees the claim usually disappears. What person will risk a felony insurance fraud conviction?
voiceofreason
North Carolina,United States of America
Don't stand for it for a second
#3Consumer Comment
Thu, April 05, 2012
Get your insurer, and your card issuer (if they provide rental damage coverage, which most do) involved now and demand that they fight this. Read all the other Enterprise reports. They're notorious for this, and they've backed down plenty of times when they're fought on it.
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
We are listening
#4UPDATE Employee
Thu, April 05, 2012
Thank you for bringing this to our attention. We would like to look into this further. Please email care[at]enterprise.com with your full name, the exact rental location and the rental agreement number, along with any other details.
When emailing, please list reference #120405-002509 in the subject line.
Veronica
Enterprise Rent-A-Car
Sam
United States of AmericaEnterprise Rent-A-Car False Claim of Hail damage after car was returned
#5Author of original report
Thu, April 05, 2012
My wife and I went on a trip to MI on 3/16/2012. We rented a car from Enterprise for the weekend. The weather was
great and it was warm and sunny the entire trip. The day I returned the vehicle (3/18), the guy said there is some hail damage. I rebutted his claim by strongly indicating that it didn't happen when I was renting the vehicle. It has to be from the tornado that happened on 3/15/2012 (One day before I rented the car). The guy nodded his head and he said that it is true but I would have to file a report.
Yesterday, I receive a letter from Enterprise asking for my insurance/credit card information to bill them for this. I end up calling (1 866-300-3239) and I talked to an adjuster. The guy started out nice but he indicated the following facts about from national weather source: 3/15/2012 (Hail reported) 3/16/2012 (Hail reported in Caledonia, MI and Kent, MI). At first, I was like really? I was a bit surprised because It was really sunny the entire trip (Something not normal for MI that
time of year). Then, I was like wait a second, I lived in MI for 7 years and those names don't sound familiar but he kept saying it is the same stations that reported the hail for those two days. I tried to be respectful but at the end, I was like you can say what you say but I am pretty sure it was sunny that week. Is there a place where I can verify your facts? He said No, it is something that they only can see.
So, I hung up with him but I can feel that it didnt go well. So, I decided to search for historic weather data while I am
searching, I found out the cities that he mentioned were 200 miles far from Detroit. So, if I went with what he said, this means that I have put 400 miles on the car. Personally, I never been to those cities and I am pretty sure that I didnt even drive 200 miles for the entire rental. So, I was like this is the magic bullet I didnt drive 400 miles and it proves that I am not responsible. I tried to explain this to another adjuster since they didnt let me even talk to the same one that I talked to before, the she kind of threatened me if I didnt pay, they would file over to a collection agent, and possibly a legal action. I strongly advise anyone not to rent from Enterprise, National or Alamo since the claim office seems to represent all three rental companies by their threats not to allow me to rent from them in the future if I do not pay.
Sam
