- Report: #821322
Complaint Review: enterprise rent a car - thibodaux Louisiana
-
Author Not Confirmed
Why?
enterprise rent a car
thibodaux, 70301 Louisiana, United States of America
Phone:
Web:
www.enterprise.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
enterprise rent a car rude incompetent tried to scam me thibodaux, Louisiana
In August of 2008, I rented a Mazda 5 from Enterprise rent-a-car in Thibodaux, LA. The car got a flat tire. Thankfully, I was close to home, so I drove the short distance, parked in my driveway and called their so called "roadside assistance".
The girl on the phone asked me if the car had a spare tire, and where was it in the car. Well, I don't f*cking KNOW, it's not my f*cking CAR. But, why would it NOT have a spare tire? Don't you pride yourselves on keeping your cars well maintained?
"Well we can't send anyone out until we're sure there is a spare tire on the car, so you have to find it." Of course SHE had no information as to where the spare could be. So I have to crawl all over the pavement looking for it.
I finally see it, and am assured that "someone would be out there soon." Good thing I was at my house, because I got a call two hours later saying there was nobody available to help me until the next morning. "Roadside assistance" my a**.
So the next morning, they send a drone from the enterprise office. He doesn't know how to change a tire, so I volunteer to use my air compressor to fill the tire so we can drive it back to the office. I could have done that yesterday! So we get back to the office, and the rude prissy manager tells me I have to fill out an accident report.
What accident? It wasn't an accident, it was a FLAT TIRE. She told me it didn't matter; flat tires have to be documented as accidents "because it might have been caused by you hitting something." Actually, no, I had not, which is what I put in the accident report. I didn't know why the tire went flat.
So then I get a call the next day, saying that I owe Enterprise $250 for a new tire. So I demanded that they show me the tire in question. There was a nail in the tire, which caused it to become flat. The nail was in the tread part, not the side. That's a $25 fix at most, yet they were trying to collect $250 from me for a new tire.
There was no way I was paying that. So I cancelled my credit card immediately so they could not charge it. Two can play at that game! I never heard from them again.
The girl on the phone asked me if the car had a spare tire, and where was it in the car. Well, I don't f*cking KNOW, it's not my f*cking CAR. But, why would it NOT have a spare tire? Don't you pride yourselves on keeping your cars well maintained?
"Well we can't send anyone out until we're sure there is a spare tire on the car, so you have to find it." Of course SHE had no information as to where the spare could be. So I have to crawl all over the pavement looking for it.
I finally see it, and am assured that "someone would be out there soon." Good thing I was at my house, because I got a call two hours later saying there was nobody available to help me until the next morning. "Roadside assistance" my a**.
So the next morning, they send a drone from the enterprise office. He doesn't know how to change a tire, so I volunteer to use my air compressor to fill the tire so we can drive it back to the office. I could have done that yesterday! So we get back to the office, and the rude prissy manager tells me I have to fill out an accident report.
What accident? It wasn't an accident, it was a FLAT TIRE. She told me it didn't matter; flat tires have to be documented as accidents "because it might have been caused by you hitting something." Actually, no, I had not, which is what I put in the accident report. I didn't know why the tire went flat.
So then I get a call the next day, saying that I owe Enterprise $250 for a new tire. So I demanded that they show me the tire in question. There was a nail in the tire, which caused it to become flat. The nail was in the tread part, not the side. That's a $25 fix at most, yet they were trying to collect $250 from me for a new tire.
There was no way I was paying that. So I cancelled my credit card immediately so they could not charge it. Two can play at that game! I never heard from them again.
