- Report: #1210396
Complaint Review: Enterprise rental car - Prospect Park Pennsylvania
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Author Confirmed
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Enterprise rental car
726 Chester Pike Prospect Park, 19076 Pennsylvania, USA
Phone:
6105343499
Web:
www.enterprise.com
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Enterprise rental car Enterprise Holdings Inc.Enterprise Leasing Company of Philadelphia Rental car damage scam Prospect Park Pennsylvania
I recently rented Mini-Van from Enterprise Rental Car in Prospect Park, Pennsylvania on Monday February 16, 2015. The manager, Melanie completed a walk around of the vehicle and stated she did not observe any damage. I also walked around the vehicle and did not observe any damage.
We returned the vehicle on Thursday, February 19, 2015 and a different employee checked the vehicle in and noticed what he described as "scratches" on the roof. Melanie went outside and looked and stated she observed the same. Melanie then confronted us and I stated we did nothing to the vehicle as the vehicle was parked in my driveway from 2/16-2/18 and not driven until 2/18-2/19.
It did snow about 3-5 inches 2/16 - 2/17 but I did not clear the snow as we were not using the car. The snow either meted or was blown off by the wind while parked in my driveway. The roof was clear except for a coating of powder snow that was removed as the car as it was driven on 2/18. The manager assumed the snow froze and when it blew off damaged the car. She indicted in her report that I stated this is how the damage occurred, which is incorrect.
When the manager checked the roof prior to renting the vehicle she "glanced" over the roof, in seconds. When the other employee checked the car in he completed a much thorough inspection and took longer to look over the vehicle. When you look at the roof of the car you have to look on an angle and move your head to see these marks, and almost posotion your head sideways and even with the roof, which are difficult to see. These marks that are documented as "scratches" in the managers report are more like "scuff" marks.
I used my nail and finger to determine how deep they are and the marks do not appear to be deep and appear that they can be "buffed" out. Also the marks run side to side and not front to back which would indicate they could not be caused by frozen material being blown from the vehicle. I don't appreciate being told i am going to be financially responsible for damage i did not due, especially without due process.
If I caused the damage I would have no problem admitting that, the fact that we did not cause this damage is disheartening and just not right. I have researched this online and have found hundreds of complaints with Enterprise claiming damage was done to their vehicles and consumers claiming they are not at fault. Something needs to be done!
2 Updates & Rebuttals
Update please
#2Author of original report
Sun, March 08, 2015
Enterprise reached out to me as you can see above. I sent an email to them including the information they requested on February 21, 2015. I received another email from them indicating they forwarded the claim and my concern to the regional vice president and it would be a few business days before i heard a response. As of today i have yet to hear anything. What should my next steps be, need help!
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Rent A Car
#3UPDATE Employee
Fri, February 20, 2015
Thank you for bringing this to our attention Matt. Please send us a detailed email to [email protected] with complete details including: Renter’s full name, current phone number, rental agreement (RA) number, “DX” or claim number and reference # 150220-001360. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
