- Report: #820609
Complaint Review: Enterprise Rental - Gardena California
Reported By:
JD -
Van Nuys, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Enterprise Rental
8745 Rosewood Ave, Hollywood 90048 Gardena, California, United States of America
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Enterprise Rental RIS Insurance Services Inc Condones hit and run accidents and avoids paying claims Gardena, California
On October 12, 2011, our car which was parked leagally on the corner of Weddington and Sepulveda Blvd in Van Nuys, CA, was struck and damaged considerably by Rafhael Sasson of 8745 Rosewood Ave, Hollywood 90048 (Driver License #B7436848) who was driving a rented truck from Enterprise rental company in Gardena, Ca. This person (Rafhael Sasson) then sped off, but not before a witness was able to identify the truck and license plate. The white bobtail truck had the remains of a Classic Party Rental logo on the side.
After filing a claim with RIS Rental Insurance Services, Inc., they denied our claim for damages. Any reasonable person would agree that with a copy of the rental contract from the driver, together with witness information and identification of the truck, that this claim is valid. Enterprise Rental has scammed me, is responsible for damaging my car, and yet there is nothing I can do about it.
After filing a claim with RIS Rental Insurance Services, Inc., they denied our claim for damages. Any reasonable person would agree that with a copy of the rental contract from the driver, together with witness information and identification of the truck, that this claim is valid. Enterprise Rental has scammed me, is responsible for damaging my car, and yet there is nothing I can do about it.
2 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
We are listening
#2UPDATE Employee
Wed, January 11, 2012
We are listening and I want to assist you with this matter. Please email care[at]enterprise.com with your contact information, any further details of the renter that was not posted here, the names/phone numbers of any Enterprise employees you spoke to about this issue, and any further details not covered here. Please use "Incident 120111-002214" as the subject of the email so we can correctly tie the email to your case file. (Rich)
voiceofreason
North Carolina,United States of America
Sue them
#3Consumer Comment
Tue, January 10, 2012
Of course you can do something. Sue them, in small claims assuming damage is within those limits.
Put all the involved on the suit if possible, the driver, Enterprise and the insurer and let the chips fall where they may.
They expect 99.9% not to fight. Be the 0.01% that does.
