- Report: #1387018
Complaint Review: Envisage Skin International - Internet
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Author Confirmed
Why?
Envisage Skin International
Internet, USA
Phone:
1-855-683-7714
Web:
www.envisageskininternational
Categories:
Business Rating:
(0)
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Envisage Skin International Kra'sa Anti Aging CreamIlus Anti Aging Serum Told me he did not care what the confirmation sheet said. Internet
I order the free trail "Shark Tank" skin cream aka Kra'sa Anti Aging Cream. Site lead me to believe it was a FREE trail, just pay shipping. At check out, an offer for the Ilus Anti Aging Serum appeared. Could see a way of saying no to second product. Both products arrived 5 days before the "Free Trail " was up. I tried both products. Made my skin puffy and red.
Called to cancel my membership on day 13 of "Free Trail ". I was told I had to pay for the part of product and ship it back. To me that is not a "Free Trail". Not happy with the operated I spoke with at the call center 1-855-683-7714, I asked to speak with a supervisor. It change from part of product to full price 109.00 and 103.00. I told the supervisor that this was the biggest scam I heard of and threaten with my lawyer. I got an RMA for both products and a assurance that I would not be charged and that the product must be returnrd by August4, 2017.
I also received a e mail with the RMA numbers and return address. Will mail products back tomorrow with a signed receipt request. Called 1-844-820-3509 to day to verify all information. Including that I was not going to receive any more product or be charged the $20.00 per return restocking fee. The operator said he could not e mail me that I was not going to be charged the restocking fee, but would submitt it to the e mail department on my behalf.
To see the Terms and Conditions you have to go to www.envisageskinintl.com
2 Updates & Rebuttals
How to confirm your return
#2Author of original report
Sun, July 30, 2017
Called yesterday day to check on RMA. Did not show as returned. You have to supply them with the tracking number for your return shippment in order to get your subscription cancelled. They must be back logged on entering the RMA numbers for returns. Requested and received an e mail stating that I would not be charged or recieve any further shippments. I hope this helps all who have gotten scamed by this company.
Kra'sa Anti Aging Cream
#3Author of original report
Fri, July 28, 2017
One week later and still no e-mail notifying me of the return of product.
