ordered trail offer, cancelled subscription before arrival by phone was told that the trail offer was shipped, when I received item to call to get a return RMA to mail item back . I called back to get the RMA to returned item unopen, never received it through the e-mail, next thing I know I'm being charged $197.76 total for the month they never cancel the shipped. my bank is looking into this scammed. By the way the order was place on 12/18/13 received order trail on 12/30/13. New charged 1/7/14 for the next shipped of $197.76