I worked for this company as a "Installation Manager" for a couple of years. This company is a massive scam. The only reason they are in business and will continue to be is because they offer financing. I can not count the number of homes I was in that a 30-50k roof was being installed in. The homes were not even worth that much.
They use SUBCONTRACTORS, and the supposed "custom" asphalt shingle, is the same shingle you can get at ABC Supply. Oh sorry, the fiberglass shingle. BULLS***. The customer service option stopped with the installation manager. When the corporate manager, Larry Kilby, got involved, he basically asked me, did the customer pay the balance yet? Yes, I replied. Then F*** Them. The whole company starting at Larry is a giant bowl of s*** who pray on people.
Ask them to drive around and show the houses they put roofs on. They are all junk homes, most have no internet access, nothing in a nice neighborhood. I do not want people to think that I am ripping on the customer, some people can only afford what they can, and thier home may not be their bigest concern, but Erie is looking to take what little money they have and run them down to nothing.
I felt bad for the subcontractor I had hired to install my roofs for me, they were friends of mine and honest working americans who were just trying to make it. If Erie charged 45k for an Allmet Metal Roof, the sub would only see about 4k. If he was lucky.
AVOID AT ALL COSTS>