- Report: #1317979
Complaint Review: Essential Beauty Now - San Diego California
-
Author Confirmed
Why?
Essential Beauty Now
3830 Valey Centre Dr San Diego, California, USA
Phone:
844-965-7416
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Essential Beauty Now Essential Beauty and Health Now Deceptive and Fraudulent Scammers San Diego California
On June 19, 2016 I received an ad on my phone about a free sample of facial/skin products.All I had to pay was shipping, so I ordered the samples.
I received the samples about a week later. One was called Eye Rewind and the other Skin Revive.
Then today, July 20, 2016, I received another set of the same products with no invoice or receipt, just a packing slip. I called the company that shipped the products, Essential Beauty and Health Now, to tell them I had received another sample and ask them if they wanted me to return it. I talked to a Bill at 844-965-7416 who advised me this wasn't samples, it was a regular shipment of the product.
I advised him I did not set anything up for regular shipments of the product and he said it was part of receiving the free samples. I told Bill that no one had said anything about me receiving regular shipments of the products when I ordered the samples. Bill said that everyone is told that once they receive the samples they have 30 days to call and tell them they do not want to be set up on regular delivery of the product. I told Bill that no one had mentioned anything to me about this and asked him how much had been charged to my account.
He told me that each bottle was $92.99. I told Bill, again, that I had not agreed to this and that I was going to return the product and wanted him to credit my account when they received the returned product. Bill told me that was not possible, that once I had received the product I could not return it. He said I should have called and cancelled before the 30 days were up.
I again told Bill that no one had mentioned anything about this when I ordered the samples. He said there was nothing he could do about this and then had the guts to try and send me other product samples, I guess so I could end up in the same mess. I told Bill numerous times I did not want anymore of their products and that I only wanted to return what I had just received and get a credit on my account. Again, he said that was not possible.
I said thank you and hung up.
I then called my credit card company and found out that this "business" has been charging my credit card each week since I ordered the sample. That's over $600.00 of products. I told the credit card company that this is the only shipment I have received other that the sample I ordered originally. She asked me what the product names were and who shipped me the product.
I told her and she said this "company" appears to operate under many names; Essential Beauty Now, Essential Beauty and Health Now, and sells various products under different names; Eye Rewind, Skin Revive, IRX Buy Insta-Lyft IX, MOG Pure Skin and numerous other products.
She said she would credit my card for the charges, except for the original sample I ordered and place a block on my card in case they attempt to charge anything else to my card under any of their names.What a relief to have an understand credit card company - GO CHASE - and thank you so much for you help with this deceptive and fraudulent company who wants nothing but to scam people.
If this company is actually in the United States, they need to be brought up on Federal charges. If not, whatever company is allowing these crooks to use a US address should be brought up on Federal charges on behalf of the people who get financially hurt becase of their deceptive fraudulent actions.
