- Report: #932963
Complaint Review: Eugene Oregon Veterans Clinic River Ave. - Eugene Oregon
Reported By:
Kevin50 -
Junction City, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Eugene Oregon Veterans Clinic River Ave.
100 River Ave. Eugene, 97404 Oregon, United States of America
Phone:
541-607-0897
Web:
http://www2.va.gov/directory/guide/facility.asp?ID=595
Categories:
Business Rating:
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Eugene Oregon Veterans Clinic River Ave. Veterans Clinic River Ave Eugene Oregon Read personal confidential paper in front of other patients and co workers. Eugene, Oregon
Ok s I had typed up a paper to my Psychologist. It had personal information written within the paper. I had gone to the receptionist counter at the Eugene Oregon VA on River Ave and told the receptionist that I had a paper to give my counselor (psychologist). The woman asked me my last name and last four of my social security. I told her. I then wrote a note on the paper referring to a point within the paper I was making about an incident that had happened involving another VA employee who I thought had breached confidential information and its topic.
I handed the paper to the receptionist saying that I would like it put in the inbox of my doctor. She then looked at the paper and started to read it out loud while other veterans and one of her co workers was near by and could then hear what she was reading out loud. I left upset. I thought about what she was doing and called the clinic later. I realized that I should have told her that the paper was not for her to read and it pertained to personal information witch had nothing to do with her.
So I called in and asked for her supervisor. I got a woman who asked me what the problem was. I told her that the receptionist had read a personal paper containing confidential information out loud and I thought she was not authorized to do this as others would hear what was contained in the paper. The woman told me that the receptionist was probably trying to help me. I was not comfortable with that answer and said that I needed to talk to some one. The woman told me that I could talk to the patient advocate in Roseburg Oregon VA.
I then said that I was not comfortable with the the woman doing such things and asked if I could talk to her supervisor. The woman then said well we don't need some one cracking whips around here trying to control us. On top of that she said that there was no supervisor in that clinic and that I would have to talk to the patient advocate in Roseburg Oregon. I called the Patient advocate in Roseburg VA and left a message and never heard back from that person. Basically I was treated like I was the problem and it's ok for VA employees to break the law and the Veterans are just going to have to live with it.
I am not comfortable with this. I am not comfortable with the receptionist reading my personal feelings about a personal matter that is between me and my counselor out loud in the waiting area so others can hear it. And I am not comfortable with being told that the Eugene VA clinic on River ave has no supervisor. Thats a crock. Basically you are told to go screw yourself if you complain. So remember if you need to get some confidential information to your doctor you should make an appointment with that Doctor then hand it to the doctor personally. Other wise people int he front counter area will know about your life or personal matters.
I handed the paper to the receptionist saying that I would like it put in the inbox of my doctor. She then looked at the paper and started to read it out loud while other veterans and one of her co workers was near by and could then hear what she was reading out loud. I left upset. I thought about what she was doing and called the clinic later. I realized that I should have told her that the paper was not for her to read and it pertained to personal information witch had nothing to do with her.
So I called in and asked for her supervisor. I got a woman who asked me what the problem was. I told her that the receptionist had read a personal paper containing confidential information out loud and I thought she was not authorized to do this as others would hear what was contained in the paper. The woman told me that the receptionist was probably trying to help me. I was not comfortable with that answer and said that I needed to talk to some one. The woman told me that I could talk to the patient advocate in Roseburg Oregon VA.
I then said that I was not comfortable with the the woman doing such things and asked if I could talk to her supervisor. The woman then said well we don't need some one cracking whips around here trying to control us. On top of that she said that there was no supervisor in that clinic and that I would have to talk to the patient advocate in Roseburg Oregon. I called the Patient advocate in Roseburg VA and left a message and never heard back from that person. Basically I was treated like I was the problem and it's ok for VA employees to break the law and the Veterans are just going to have to live with it.
I am not comfortable with this. I am not comfortable with the receptionist reading my personal feelings about a personal matter that is between me and my counselor out loud in the waiting area so others can hear it. And I am not comfortable with being told that the Eugene VA clinic on River ave has no supervisor. Thats a crock. Basically you are told to go screw yourself if you complain. So remember if you need to get some confidential information to your doctor you should make an appointment with that Doctor then hand it to the doctor personally. Other wise people int he front counter area will know about your life or personal matters.
1 Updates & Rebuttals
Kevin50
Junction City,Oregon,
United States of America
I got a call from Patient Advocate Director
#2Author of original report
Tue, August 28, 2012
So I got a call today August 27th 2012. The woman is in charge of dealing with breach of information basically a Patient Advocate who handles such cases. I explained to her what had happened and the response I got from the woman who I talked to at that clinic. I told her that I wasn't pleased with how the situation was handled. The advocate told me this would be dealt with and the proper people (acting supervisor) will be notified and the person who read the letter out loud would be talked to. I did mention to the advocate that I had no desire to have the woman fired or dealt with in a manner that would ruin her job. I was assured that the woman would not be fired and it would be dealt with properly and professionally. I was very greatful as this situation when it happened reinforced my thoughts that I could not trust the VA and the staff "sweep" such violation under the carpet per say. So far I feel better about this situation. Although I would still be careful on how you deal with receptionists at this clinic as one of them told me there was no supervisor and that they didn't need some one cracking whips on people there. This particular receptionist (that made the cracking the whip comment) has been there the longest and she has shoulder length sandy blond hair and looks to be in her 50's. That comment does make one believe that it is possible there is a click between the staff at the front counter. Maybe I am wrong but be careful when having to deal with such matters. It is good to go directly to the patient advocate in Roseburg VA when such matters are dealt with in a avoidance tone.
