- Report: #273547
Complaint Review: Evercurrent - Internet
-
Author Confirmed
Why?
Evercurrent
Internet, U.S.A.
Phone:
905-6658614
Web:
N/A
Categories:
Business Rating:
(0)
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Evercurrent Typical example of you can not trust people behind a website just because their website looks professional enough !... internet
Hello,
I have been working on the internet since its existence in life, and have lost a few bucks sometime, but never got such ripped off. After a search on a dating software for one of my latest projects, I felt that evercurrent.com professionally designed website was the solution, especially that they seemed to have had online for a few years (with a first community website named "bettymeetsboris.com", but now I wonder if there were the same owners...).
As you could easily notice from most of the emails exchanged between Becky (Evercurrent's one and only "employee" apparently)and myself, that can be read on "evercurrent.org" a website created by another victim of Evercurrent.
That's the way they proceed: you have to pay for a "turn-key" business website that they pretend you to have entire control from home; this is simply a dating website they deliver for about $ 500.00 paid through Paypal only; the scam is that website is very barely functional; it is full of bugs and limitations and that you can never get properly changed or fixed because in fact, they are unable to do it ! the problem is that you completely depend on evercurrent to manage your business, not only for the design but also for the hosting that you must pay another $ 4-500s (one year in advance !) but you can never make the money because evercurrent's tech support is almost "zero", as you can only get intentionally confusing responses to your questions and emails... until you start finally to discover the game these people are playing and it becomes too late for you (and they well know it !) to dispute the first charge(s). I also found out that Paypal don't want to help because they protect the privacy of their sellers...
My advice and lesson about it is to make a serious physical (not only online) search about the credentials of any new company you want to make business with on the internet; for example, they used to have only one and same person to respond to their phone number on their website evercurrent.com; that person was only friendly responding until I paid for the business, never after again...
Patrice
New York, New York
U.S.A.
I have been working on the internet since its existence in life, and have lost a few bucks sometime, but never got such ripped off. After a search on a dating software for one of my latest projects, I felt that evercurrent.com professionally designed website was the solution, especially that they seemed to have had online for a few years (with a first community website named "bettymeetsboris.com", but now I wonder if there were the same owners...).
As you could easily notice from most of the emails exchanged between Becky (Evercurrent's one and only "employee" apparently)and myself, that can be read on "evercurrent.org" a website created by another victim of Evercurrent.
That's the way they proceed: you have to pay for a "turn-key" business website that they pretend you to have entire control from home; this is simply a dating website they deliver for about $ 500.00 paid through Paypal only; the scam is that website is very barely functional; it is full of bugs and limitations and that you can never get properly changed or fixed because in fact, they are unable to do it ! the problem is that you completely depend on evercurrent to manage your business, not only for the design but also for the hosting that you must pay another $ 4-500s (one year in advance !) but you can never make the money because evercurrent's tech support is almost "zero", as you can only get intentionally confusing responses to your questions and emails... until you start finally to discover the game these people are playing and it becomes too late for you (and they well know it !) to dispute the first charge(s). I also found out that Paypal don't want to help because they protect the privacy of their sellers...
My advice and lesson about it is to make a serious physical (not only online) search about the credentials of any new company you want to make business with on the internet; for example, they used to have only one and same person to respond to their phone number on their website evercurrent.com; that person was only friendly responding until I paid for the business, never after again...
Patrice
New York, New York
U.S.A.
2 Updates & Rebuttals
Patrice
New York,New York,
U.S.A.
Evercurrent are betraying themselves !
#2Author of original report
Wed, December 19, 2007
By trying to justify themselves in their last rebuttal, evercurrent is actually giving the proof of their lack of professionalism. I was indeed complaining about their software not being at all what they pretend it to be on their website, means full of limitations and bugs, which is not possible for me to proof it anymore now; but I was mostly complaining because they were never giving a 7/24 h support like they also pretend, and for that, everyone who wants to take the time to read all our communications (go to http://www.evercurrent.org to read them) will obviously see what I am talking about ! Also, the fact that they are posting a rebuttal more than one year I sent my first "rip off report", that shows that they have not improved at all; their rebuttal did not even deserve to be accepted, because they are not giving any detail or proof of their goodwill, sorry. If you still want to trust evercurrent.com, you were warned, good luck to you! ... and by the way, I have no shame to tell my name, Patrice P.
Employee
San Diego,California,
U.S.A.
Fully working, bug free software
#3UPDATE Employee
Tue, December 18, 2007
This customer is unhappy because he wanted additional things added to the dating software that are not included and he did not want to pay extra for them. The dating site he received was fully functional, bug-free and very professional as all our products are. We are very clear on what is and is not included in our software and also that we can give a quote on any customizations. We can't do custom work for free, however, and unfortunately that angers some people. We provide excellent customer service to all of our customers and our very clear in our responses. If a customer does not understand something, we are more than happy to explain it again via email or phone. It is very unfortunate that Patrice wanted to get extras for nothing and that he feels the need to put our company down, but our track record of happy customers since 1998 lets us know that we are doing something right. We would like to please everyone, but as anyone that deals in sales knows, that can't happen each time, yet we will always do our best to ensure everyone's happiness and satisfaction with out products.
