- Report: #818272
Complaint Review: everdry waterproofing - south bend Indiana
Reported By:
lorandy4 -
goshen, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
everdry waterproofing
south bend, Indiana, United States of America
Phone:
18003432037
Web:
www.everdry-waterproofing.com
Categories:
Business Rating:
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everdry waterproofing certified scam artists south bend, Indiana
WE had/have a leaky basement everydry called several times to offer a special rate in our area and free inspection. They sent someone to scare you to death and had us feeling like a bad parents letting your children live in a house with mold spores . Having a disabled child with chronic breathing problems made us a perfect target.They played all kinds of games like "serious " phone calls from the "owner" of the company to let us know how serious these mold spores are to our health.At first it would only cost us $27,000. to see a difference in our son`s health but we don`t even make that in a year with both of us working.So as we struggle with the thoughts of what bad parents we are if we do not fix it or move out of our home of 15 years , We look for ways to finance this life saving renovation. They did work with us as trying to help us get financed and even dropped their price almost in half to "help". Then they said it is a lifetime warranty. So we felt all good and warm and cared for ,appreciating everything they have done for our family. We noticed we still seen leaks and the walls were not repaired as they said they would be . The front yard has pipes sticking out which gushes water every couple minutes making it unsafe when it freezes.The water then recycles through a crack in the basement wall ( supposed to have been fixed) . We were assured that cosmetically there would be no difference and the pipes and patches along with a constant puddle in the front yard makes a pretty big eye sore. Did I mention big patches of yard had been tore out and not grown grass again.We were told that they offer an insurance at a small yearly fee on the pipes that they recommend we get in case a neighbor digs too far over or something.We called several times and left messages with no response about the leaks. Then after about 1 and 1/2 years when things are really starting to fall apart we call them .They say we didn`t pay your yearly "insurance " premium . I told him I did not feel this should fall under an insurance claim since it was not corrected as we agreed in the first contract .I let them know that we never recieved a bill and had no idea how to pay it .I offered to pay it right then stating there is no way we financed $16,000.00 and then not pay $68.00 .He proceeded to tell me to take that up with the post office not them . He said We are on your own and will have to pay to get our basement fixed .They did not fix our basement leaks and left our front yard a waste water dumping ground .We paid them $16,000.00 to fix our basement 1 and 1/2 years ago and were told we had a lifetime warranty.
3 Updates & Rebuttals
ClaimAdvocate
Ft Wayne,Indiana,
United States of America
Warranty Contract is not Insurance
#2Consumer Comment
Wed, February 01, 2012
Not sure if your contract is valid in Indiana. Many times I have found that these contracts did not follow the legal protocol and became invalid. You may also have an issue with a breach of contract by them if they did not perform and prevent future mold irrespective of buying a warranty contract. Its called mal practice or E&O and you can file a claim against their CGL liability insurance policy and have a 3rd party investigate.
A warranty contract that they are selling you is not an insurance policy. Its a mis- nomer and it may be interesting how they sold it or advertise it to you whether its in violation of the selling /advertising regulations. I have won many issues with multi million dollar corporations over invalid contracts that must follow the State code and regulations with exact wording. Recently with Direct TV and also Verizon we were able to invalidate their contracts with full refunds after the State investigated their contracts that were not properly printed with required wording to protect consumers.
I am a 40 yr Insurance Claim Advocate/Public Adjuster having worked inside many national insurers home office coast to coast as an Executive General Adjuster . Your issue is not an insurance issue. The Dept of Insurance does not control or intervene in warranty contracts. However, you may be well to file a complaint with the Atty General Office for contract fraud. You can do this at IN.GOV.com on line and print out the required information form to start the ball. Be sure they get a copy of your contract, and briefly explain if the work they did perform was good or failed. If it failed then they breached the contract. They will investigate the issues and deal directly with Easydry on your behalf. They also need to review the contract to see if its valid according to the laws in place for salesmen.
As an insurance adjuster, I would hope they had an Industrial Hygienist perform an Air Quality test for spores after the job was done. Its the only way they know if the job they did remediated the mold spores. If they said the air is fine after stopping the water, they have breached the contract as bacteria levels cannot be seen or spelled, it must be measured by a Hygienist certified to test for same.
So you have three issues, i) Non performance of work 2) Invalid contract-mis-representations 3) Warranty issues
File with the atty General Office at no cost to you. Thats your tax money at work and they will do an investigation and give you their findings in about 30 days. They can also invalidate the contract if illegal and force a refund if need be in your favor.
Good Luck
The Claim Advocate
Report Attachments
Ramjet
Somewhere,Michigan,
U.S.A.
We love Everdry
#3Consumer Comment
Wed, February 01, 2012
We had Everdry waterproof our basement about 20 years ago and we pay the annual warranty price. Fifty dollars a year is d**n cheap insurance. Over the years we have had a few sump pumps go out and they were on site the next day with a new sump pump
This year we had massive amounts of rain and had a little seeping through cracks in the floor and they sent someone right out and installed finger drains in the floor and didn't charge us anything.
Our basement was complete unusable and since they fixed it I have a wood shop and laundry down there.
We love it!
jbuch12
United States of AmericaRE: EVERDRY WATERPROOFING
#4Consumer Comment
Wed, February 01, 2012
Everdry Waterproofing has an annual warranty service. You are asked up front if you want it or not, it's $50 a year. If you have, all these problems should be covered. If you declined it, you have no warranty, the contract was clear when I signed mine. My experience was similar at first, but ended well.
Wasn't initially pleased with the salesman, a bit too assumptive and pushy for my liking, but I was patient?. The only reason I agreed to go with Everdry is that a family member raved about them|.
The price was a LOT more than I thought, about $3,000 more than I was originally expecting, but I was able to talk them down a little bit, so I went ahead and scheduled the work?. They were working on my basement a few weeks later:.
I must say I was quite reassured when I met the team working with us;. The foreman and crew were VERY friendly and knowledgeable!. They walked me through every step of the process, at the beginning and end of each day, and answered all my (dumb) questions patiently|.
They wrapped up a few days later, and the place looked great;. There was still some dust leftover, but I knew how hard they were tried to contain it while they were working so I didn't mention it, a swiffer and 2 hours took care of it...
Pleased so far, I have a dry basement as promised (God knows if I didn't they'd be hearing about it!) But I understand things happen. Worth the extra cost, I'd certainly recommend them
I would suggest calling them back and see if you can get reinstated on the warranty program.
