- Report: #1488665
Complaint Review: Evergreen Power Solutions - Dallas Texas
Reported By:
Edward -
League City, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Evergreen Power Solutions
5336 Alpha Rd #3, Dallas, 75240 Texas, United States
Phone:
(888) 886-6586
Web:
https://evergreenpowersolutions.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Evergreen Power Solutions Unknown Claim to search and manage the consumers account for the best utility rates. Mainly power companies. Dallas Texas
In October 2018, my new homeowers insurance company set me up with a free service to find me the best rates for power and cable. I received a call from a concierge who works I believed worked with Evergreen Power Solutions. In November 2018, they signed me up with an electric company with an 8 month contract.
They immediately start billing you $19.99 per month for their service. They also set you up with your own web portal with the name of you power company also on it. The attempt is for the consumer to believe that they are somehow related to the power company or you are paying the transfer fees. When I notice my contract with the electric company about to end, I started searching for a new power company.
While checking my bill I noticed that Evergreen was still debiting my bank account for the $19.99. I called my new power company and asked how Evergreen Power Solutions is related to them. I was told they are not. I then called Evergreen and spoke with a female call taker. I explained that I had not been with the company they signed me with since June 2019, and want a full refund thru November.
The girl said they they only will remimburse me one month or $19.99. I explained that this was not agreeable to me and wanted to speak with management. She state that someone would call me back but that never happened. In my complaint filed with the BBB, Evergreen stated that the fee is for them manageing my account.
My question to them was, how did you manage my account when you didn't even know my original power company contract ended in June. They claim that they work to negotiate the best rate possible. How is this possible when you never her from them? The only management they do of your account, only has to do with your bank account.
This company is a rip off. Do yourself a favor and find the best rates yourself. There are many free sites that give you all the pricing. Also if you read their negative reviews, everone seems to have the same issues with them.
The positive reviews appear to be not so honest, there is only two times to manage your account. When you sign up and when you contract is over. I only got the first half. So they billed me for no services rendered. Very dishonest company...
