- Report: #817778
Complaint Review: Exact Car Care Services - Internet
Reported By:
Honest J -
Massillon, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Exact Car Care Services
4505 Hills and Dales Road Northwest Canton, OH 44 Internet, United States of America
Phone:
330-479-9999
Web:
www.exactcarcareofcanton.com
Categories:
Business Rating:
(0)
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Exact Car Care Services Exact Auto,Exact of Canton, Exact Car Care Beware! Unprofessional Owner and Employees! Internet
We were referred by someone who knows Charlie Kovach.
My inital call was answered by a bob or dan.The person on the phone mumbled the name when I asked who I was speaking to.(But it sounded like Mr.Kovach)
I explained to the worker that we needed a quote and were referred by a friend.
You could tell he was in a hurry.
I explained that we recently tried to take our vechicle to a tire shop for an alignment, it but could not be done due to the wheel bearing being bad. I explained that we just replaced the Wheel bearing. Having to take it somewhere to be "pressed" on.
He quoted us for parts and labor at $290.oo. He said to drop it off in the A.M. the following week.
We did.
My wife went in and signed papers. (After all its her truck.)
We leftand went home. Later that evening we get a call from Charlie Kovach (the owner) and he tells us that the wheel bearing is fine. He will test drive the vechicle to see where the problem might be.
He tells us he will call us back.
We wait. We call 5 times; between 3:45 and 7 pm.
Not a single person answers the phone.
He keeps the vechile over night without any communication what so ever.
I call Exact Car Care the next day asking the person on the phone whom am I speaking too? Charlie confirms that he is Charlie. (Not Mr.Kovach or the Owner)
And when asked if he is the owner he gets an attitude and is like "Whats up? Whose this."
I explain I have a couple of issues with him. He then replies "Lets go!"..I was taken back. I tried to explain my problem and he talked over me. And says "Heres what YOUR gonna do" "Your gonna pay me for the job that Ive done on your vechicle" I confront him about being unprofessional about keeping the vechicle overnight without letting us know and he says "Oh" (like no big deal)
We needed that vechicle for a trip to the hospital the next day.
He explained that he replaced the wheel bearing that we initailly thought was the problem. I was mad. He and I both agreed on the phone the night before that if it did not need replaced then why bother.
I then reminded him of our conversation. And he said he was only going to do the work we signed for.
Now in my opinion; This is VERY unprofessional.
He KNEW the problem and avoided fixing it.
And wasted his time and our money fixing something that didnt need fixed.
I told him not to repair the front wheel bearing. That we would ask someone else to do it.
We are demanding a diagnosis report, a warranty, and our old part back.Ive filed with the BBB and a few other organizations to try and keep others from wasting their time and money.
My inital call was answered by a bob or dan.The person on the phone mumbled the name when I asked who I was speaking to.(But it sounded like Mr.Kovach)
I explained to the worker that we needed a quote and were referred by a friend.
You could tell he was in a hurry.
I explained that we recently tried to take our vechicle to a tire shop for an alignment, it but could not be done due to the wheel bearing being bad. I explained that we just replaced the Wheel bearing. Having to take it somewhere to be "pressed" on.
He quoted us for parts and labor at $290.oo. He said to drop it off in the A.M. the following week.
We did.
My wife went in and signed papers. (After all its her truck.)
We leftand went home. Later that evening we get a call from Charlie Kovach (the owner) and he tells us that the wheel bearing is fine. He will test drive the vechicle to see where the problem might be.
He tells us he will call us back.
We wait. We call 5 times; between 3:45 and 7 pm.
Not a single person answers the phone.
He keeps the vechile over night without any communication what so ever.
I call Exact Car Care the next day asking the person on the phone whom am I speaking too? Charlie confirms that he is Charlie. (Not Mr.Kovach or the Owner)
And when asked if he is the owner he gets an attitude and is like "Whats up? Whose this."
I explain I have a couple of issues with him. He then replies "Lets go!"..I was taken back. I tried to explain my problem and he talked over me. And says "Heres what YOUR gonna do" "Your gonna pay me for the job that Ive done on your vechicle" I confront him about being unprofessional about keeping the vechicle overnight without letting us know and he says "Oh" (like no big deal)
We needed that vechicle for a trip to the hospital the next day.
He explained that he replaced the wheel bearing that we initailly thought was the problem. I was mad. He and I both agreed on the phone the night before that if it did not need replaced then why bother.
I then reminded him of our conversation. And he said he was only going to do the work we signed for.
Now in my opinion; This is VERY unprofessional.
He KNEW the problem and avoided fixing it.
And wasted his time and our money fixing something that didnt need fixed.
I told him not to repair the front wheel bearing. That we would ask someone else to do it.
We are demanding a diagnosis report, a warranty, and our old part back.Ive filed with the BBB and a few other organizations to try and keep others from wasting their time and money.
2 Updates & Rebuttals
Honest J
Massillon,Oh look they did their own rebuttal. How cute.
#2Author of original report
Sun, May 11, 2014
BTW:
Who mentioned a Katie?
Even if supposed name was Katie. Thats a nice little thing we call privacy.
And you showed where you stand on protecting your customers privacy.
And conversations were entirely DIFFERENT THEN WHAT ACTUALLY TRANSPIRED; hence the need to file on here and other sites.
Also Id like to note:
Yes hours of operation and hours when CELL phones are answered are two very different things.
Don't you actually think that if Mr.Kovach was any kind of honest man; that he would be going above the call of duty to keep his customers; and there would not be reports as such on such sites?
I had another small business replace the very same wheel bearing less then 3 months later.
Safety?
You call that safety?
That small business told me that Exact Car Care either pressed it to the wrong setting or it was not replaced at all.
Safety?..
How do you sleep at night.
I seen the other reports on here.
Anyone wanting to use this Company needs to just do a search on Complaints filed.
Have a nice Day and Good Luck.
Exact
canton,Ohio,
USA
Communications made direct with vehicle owner
#3UPDATE Employee
Thu, January 19, 2012
Exact Car Care hours of business are from 8am-5pm Mon-Sat. Any phone call made after 5pm would not be answered as there is no one in the office to do so. Communication was made via phone call from Charlie at Exact Car Care to the owner of this vehicle on January 03, 2012 at 2:50pm. Charlie asked for Katie and did speak with her, informing her of the situation. A recorded phone call specifying date and time can be provided with customer giving the go on the work that was done. After all, its your wifes car. She signed the papers, and held correspondance with Exact Car Care. Any repairs done to ones vehicle is never a waste of time or money. Youre vehicle is now one repair closer to safety.
