- Report: #1221677
Complaint Review: Exede Satellite Internet - Nationwide
Reported By:
Patrick -
Port Orchard, Washington, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Exede Satellite Internet
Nationwide, USA
Phone:
866-945-3258
Web:
http://www.exede-sales.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Exede Satellite Internet Wild Blue Internet Exede Internet service is horrible and fraudulent. The only worse thing is their lack of customer service. Nationwide
Last week I was contacted by a local company that sells all kinds of satellite internet and TV services. I usually don't pay much attention to these kinds of calls but this guy had all the right answers and I bit. He told me that the Wild Blue system was so fast it would put my centurylink system to shame.
The install guy showed up and although I should have seen all the red flags I didn't. He installed a pole in the middle of my yard and ran about 120 feet of cable to my house. He himself had a lot of difficulty getting it set up. He left and I started using the new system. It was awful. Super slow and it kept hanging up. I told the sales guy that I work from home and it is supremely important that my internet service works well and that I don't run out of internet. He assured me that Wild Blue in unlimited.
The next morning I called to cancel and they told me that as soon as the system is connected they are out of the game and I had to call Exede directly, which I did. What an excercise in futility. They were rude and actually laughed at me when I told them what had happened. I called back several times and each one of them was rude and just told me that it would cost $360 to disconnect. ($15 per month for two years) They were completely uninterested by the fact that the system had only been on for hours and that I was sold one thing and received another.
So now I can't do anything but pay the money they want or have my credit negatively afffected if I don't pay.
Exede is a total scam and I strongly reccomend that no one else gets scammed like I did.
