Report: #1400581

Complaint Review: Facebook - Internet

0 Updates & Rebuttals

Reported By:

Connie - Pensacola, Florida, USA

Submitted:

Updated:

Author Confirmed

Why?

Facebook

Internet, USA

Phone:

(650) 543-4800

Web:

https://www.facebook.com/

Categories:

Internet Services

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Facebook Blocking access to my account, sent sent code to nonworking mobile number Menlo Park Internet

Report Attachments

Caption is part of the image. Image has note to FCC because I sent a complaint to them, too.

Contains note to FCC because I sent a complain to them, too. Image has caption included.

These screenshots have notes to the FCC because I sent a complaint to them, too.

On Sunday, September 10, Facebook suddenly blocked access to my account with a "security screen" demanding that I enter a "security code." The problem is that they had texted the code to a mobile account that is no longer in service.

I sent many notices to the "help" link in Facebook. I got an autoresponse saying my notice would be "used to improve Facebook."

I reset my password several times and received email notices about that at my yahoo email account. The notices had a return address for Facebook security and I sent several emails explaining my problem and asking that the email me the security code, or just remove the check screen altogether. No replies.

I know my account still exists because I get emailed notifications at my yahoo mail account. These are the same notifications seen in the dropdown menu on my account's newsfeed.

I have made screenshots of all these screens if you need them.

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