- Report: #927090
Complaint Review: Factory Outlet Stores - Internet
Reported By:
Car_girl -
KC, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Factory Outlet Stores
Internet, United States of America
Phone:
18008160810
Web:
http://www.factoryoutletstore.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Factory Outlet Stores sent wrong merchandise and kept over $50 of my refund Internet
I ordered a pet product online and selected the size. I then went the shopping cart to purchase but a pop up ad came on for a bundle deal and I chose to add it to my cart. Upon doing this it changed the size of my product with out me knowing it. When I recieved the product I tried to exchange it but could get know help via phone or email over a 2 week period. I went online and got an RMA to return the merchandise. I paid to ship it back and when they eventually refunded my money it was short $50 for "restocking and shipping". First of all I paid to ship it back and it was free shipping. I urge everyone to be very careful when dealing with this company they are very underhanded and shaded with their products. When I called to speak with someone the lady told me NO she would not refund and there is nothing I can do about it!
