- Report: #1050341
Complaint Review: Fandango Movie Tickets - Internet
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Why?
Fandango Movie Tickets
Internet, USA
Web:
www.fandango.com
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Fandango Movie Tickets Fandango does not honor their movie vouchers Internet
I received movie ticket vouchers for givien blood from Fandango Movie tickets. I've tried to use them again and agin, thye never accept the vouchers on any movie. I tried all 20 movies at the local AMC theaters, it denied the voucher on all movies for severla weeks now...
I also tried to call Fandango and was left on hold twice for 45 minutes and then call was dropped. You cna;t even lodge a complaint, they don't answer their phones.
1 Updates & Rebuttals
Fandango Customer Service
Los Angeles,California,
Using Fandango Tickets
#2UPDATE Employee
Tue, May 14, 2013
We are sorry for the issues you have encountered while trying to use your One Blood promotional code. AMC is a partner theater with Fandango.com and any show times on our site should allow your purchase to be completed without any problems.
Unfortunately due to the popularity of the movies currently in theaters our hold times for customers contacting Fandango customer service are much higher than normal. If you have not yet tried please send an email to our customer service team so we can investigate this issue for you. In order for us to properly resolve the issue we will need to know the claim code you are trying to redeem, the name of the theater and any specific error message you might have received during your purchase attempts.
Again, we are sorry for the inconvenience and we look forward to hearing from you so we can resolve these issues.
