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  • Report:  #177973

Complaint Review: Farmers Insurance - Nationwide

Reported By:
- mesa, Arizona,
Submitted:
Updated:

Farmers Insurance
2401 Nw 23rd St Ste. 4A Oklahoma City,Oklahoma 73107 Nationwide, U.S.A.
Phone:
800-4458055x85890
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
This Oklahoma Insurance company (Farmers Insurance at 2401 nw 23rd st. ste 4A Oklahoma City,Ok 73107 ) is taking advantage of its' out of state, out of reach status, in order to make save thousands off of its' auto casualty claims victims, of their insured clients In Arizona. They are forcing victims to take pennies on the dollar settlements that are no where near the fair market value of vehicle/s in question. Possibilty that our Attorney General Office may audit their Behavior. Totally ripping off the average joe with no legal support. Maybe doing the same in your state. Food for thought! All Contact numbers and culprits listed.

Thanks for your time.

VIctim:

First Name: willie

Last Name: h

Address 1:

Address 2:

City: mesa

State: Arizona

Zip: 85213

Email Address:

Phone Number:

Alternate Phone Number:

Insurance Company Name: Farmers Insurance 2401 nw 23rd st ste 4a oklahoma city, ok 73107

Name of Insured Person: Scott e. williams

Type of Insurance: auto

Policy Number: xx046

Claim Number: xx93-1-5

Complaint:

From: Reply-To:

To: [email protected]

Date: Tue 02/21/06 07:12 PM Dear, Arizona Center for the Law in the Public Interest http://www.aclpi.org/default.htm

My name is WillIe and I am soliciting your help to deal with an large corporate/ company (Farmers Insurance) in trying to recuperate losses that my family is entitled too.

To sum things up, my son Brock, was involved in a car accident which he received and shoulder/neck injury, and which was not his fault. A client of Farmers Insurance was the culprit/cause of the accident and admitted liability. Her insurance agent also called to inform us as well, that there client was taking liability for the accident and they would handle the damages.

So far, farmers has given us insulting offers on our truck which was totalled ; and to add insult to injuy, behind our backs they cancelled our rental telling the rental company that we had reached a settlement. We now have no vehicle to use in getting my son to school,also have no insurance to cover my son using our vehicles at times, and no reasonable response from Farmers.

Knowing that it is a financial burden for the average individual to retain a lawyer, without concern, farmers said get a lawyer. The truth hurts. We are in a financial bend right now because of their client carelessness. We can not afford an attorney. We are at times, one paycheck away from being broke.

So we plea for your assistance in getting our family back to its' normal daily life before this accident took place. We highly appreciate anything you can do to help us. Any extra funds we have will be gladly donated. Sincerely & Desperately,

Culprit: Insurance Company: Farmers Insurance Insured Person's Name: K. E. Williams Insurance Type: auto Policy Number: xx-5046 Claim Number: xx-9693

Details of Occurrance: On 01/30/06, at approx. 0746 hrs, the above subject (k.E. Williams), was involved in a four car accident in which she was the absolute cause of. Kelly rear ended a stopped jeep causing it to catapolt into a stopped truck, that my son (Brock) was in; which in turn, catapolted into a van stopped in front of him.

All three vehicles were stopped for a red light when Kelly rammed into the jeep starting a chain reaction accident. Kelly admitted to being at fault to all drivers and as well to her insurer " Farmers". Farmers' agent, Gail Petit , did advise us that Kelly is taking fault for the accident and that she would be settling our claim. Gail wants us to come to her office in another town ( scottsdale,Az.) to settle the claim.

My son, Brock, suffered injury to the right upper back shoulder and lower rear neck area, where he had to be treated for severe muscle and nerve pain. His shoulder was immobilized, leaving him unable to raise his right arm less than a third of the way up from his hip area. X-rays were taken showing no signs of serious injury. A MRI was suggested to our insurance by our doctor but denied, but instead, reffered to an orthopedic for further diagnosis. He is scheduled to see the doctor on 02/20/06 to determine if it's okay and if he could be released or to seek further medical attention.

Meanwhile, Melissa, the Farmer insurance agent handling our truck, refuses to give us anything near the going market " demand" for our truck (fax #. 206-600-5737). And Gail Petit just lied and told enterprise rental that we have settled and that our last car rental day was today (02/16/06).

NO SUCH AGREEMENT HAS COME OUT OF OUR MOUTHES. I'm sick and tired of these large corps/companies taking advantage of us average " joes". I'm fighting this all the way to our state senators office. This crap has to be changed. No more taking advantage of the average indidvidual with big attornies and large company funds. I hope that this is far as it goes. We know that you guys have the power to make these type of businesses apply to the standard rules and regulations that are set. All that we are asking is to be put back to our original status that we were in before their client caused this problem at hand. We are not looking to sue anyone, just to get what is fair for our damages.

thank you for your time,

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Willie

mesa, Arizona
U.S.A.

Click here to read other Rip Off Reports on Farmers Insurance


8 Updates & Rebuttals

Willie

Mesa,
Arizona,
U.S.A.
in response to rebuttals

#2Author of original report

Sat, April 22, 2006

I thank you for your response to my issue at hand, but in reality there is more than what is being displayed by Insurance agencies when it comes to settling claims. Their primary goal is to save their company top dollars..not to be fair to the individuals that has suffered injuries or financial losses. As for the kbb, I was informed by Farmers insurance that the state does not recognize the kbbb and nada as legitimate resources when determining fair market value prices on vehicles in claim status..Instead, most insurances have gone to this CCC private company that enlist information on claim vehicles from second handed resources, such as classified car ads, private sellers, and used car dealerships; looking for the lowest price available in sales of the vehicle or that a car dealership will give, then add this information to their data base.This information is "three times" lower than that of the kbb and nada; Therefore creating a lowball offer effect when issuing an unfair money/unreasonable offer to the victim at hand. So the kbb and Nada was my first comparable offer that was turned down by farmers with the above exscuse given. And again, why should we as consumers and just citizens have to run to an attorney everytime to settle a issue that should have been settled at the very beginning justly and fair without concern.We still lose by giving up a third to attorneys ,of what should be rigthfully ours. This would not be the issue if these big corporations weren't so currupt and greedy! If they want to make money the right way, why not go after those who aren't insured who causes or insurance to go through the roof.Take their cars,houses, threaten and sue them. Not us, the ones who are doing the " right" things as american citizens.


Willie

Mesa,
Arizona,
U.S.A.
in response to rebuttals

#3Author of original report

Sat, April 22, 2006

I thank you for your response to my issue at hand, but in reality there is more than what is being displayed by Insurance agencies when it comes to settling claims. Their primary goal is to save their company top dollars..not to be fair to the individuals that has suffered injuries or financial losses. As for the kbb, I was informed by Farmers insurance that the state does not recognize the kbbb and nada as legitimate resources when determining fair market value prices on vehicles in claim status..Instead, most insurances have gone to this CCC private company that enlist information on claim vehicles from second handed resources, such as classified car ads, private sellers, and used car dealerships; looking for the lowest price available in sales of the vehicle or that a car dealership will give, then add this information to their data base.This information is "three times" lower than that of the kbb and nada; Therefore creating a lowball offer effect when issuing an unfair money/unreasonable offer to the victim at hand. So the kbb and Nada was my first comparable offer that was turned down by farmers with the above exscuse given. And again, why should we as consumers and just citizens have to run to an attorney everytime to settle a issue that should have been settled at the very beginning justly and fair without concern.We still lose by giving up a third to attorneys ,of what should be rigthfully ours. This would not be the issue if these big corporations weren't so currupt and greedy! If they want to make money the right way, why not go after those who aren't insured who causes or insurance to go through the roof.Take their cars,houses, threaten and sue them. Not us, the ones who are doing the " right" things as american citizens.


Mike

Radford,
Virginia,
U.S.A.
Agree with "R". Insure yourself.

#4Consumer Suggestion

Sat, April 22, 2006

Even with older paid for cars, always carry collision on your insurance policy. This ensures you will get paid if someone else damages your car and their insurance acts in bad faith, which they will once they know you have no recourse from your insurance. Getting more than KBB "retail" is a very generous settlement. The numbers published to consumers at that website are somewhat biased in a dealer's favor (i.e. high retail, low trade in) versus the actual value. If you REALLY ARE injured by someone else in an auto accident and don't have health insurance (or medical coverage on YOUR auto insurance), hire a lawyer. Trying to go against the other company alone is futile. Also if you are making a medical claim or even hinting about it they will stall on paying for your car damage. This is to put you under further hardship to try and force a low settlement. In conclusion, if you don't have the cash to pay for casualty losses, insure YOURSELF. Don't count on the other guy to have insurance and for that insurance to readily pay you.


R

Phoenix,
Arizona,
U.S.A.
Agent response

#5UPDATE Employee

Fri, April 21, 2006

Just a small note, I cant note myself as an employee because Agents of Farmers are contracted. I'm sorry to hear that your son has gone though the pain and hope that he has a full recovery. Recently a close friend and client of mine was also rear ended and her car was deemed a total loss. Every time any of my clients are in an accident where a vehicle is considered a TL, I check the value on kbb.com and find what the wholesale, private party and retail values are then compare with the settlement. Without posting confidential information, I will say that her claim for the auto was paid out 4 days later, 10% in excess of retail value. This is the value that you would purchase the car used for at a dealership. She had the option of filing the claim with the other persons insurance, but I advised her to file it with us so that it could be subrogated. You also had this option. Your insurance company could pay out the claim and recover it from Farmers if you think that they would have paid out more. You should also check ARS Title 20 in regards to your rights: http://www.azleg.state.az.us/ArizonaRevisedStatutes.asp?Title=20 You have the right to obtain 3rd party arbitration as well as the right to have your vehicle repaired at any facility. As Dave posted above, it isnt difficult to find a personal injury lawyer to represent you if they feel you have a case. They take 33% of the settlement and charge you nothing. Rentals are provided up to the point to when an insurance company makes an offer to settle. I assume you did get an offer and turned it down. Due to confidentiality, if i were to look up your claim and find that some of your accusations are unfounded. I would be unable to post the true facts. So you do have the advantage of making comments without the other party's rebuttal. All that said, I'm sure everyone is curious. What kind of truck was this and what was your offer for settlement. We would love to compare it with available resources to find out what you consider "fair market value" is.


R

Phoenix,
Arizona,
U.S.A.
Agent response

#6UPDATE Employee

Fri, April 21, 2006

Just a small note, I cant note myself as an employee because Agents of Farmers are contracted. I'm sorry to hear that your son has gone though the pain and hope that he has a full recovery. Recently a close friend and client of mine was also rear ended and her car was deemed a total loss. Every time any of my clients are in an accident where a vehicle is considered a TL, I check the value on kbb.com and find what the wholesale, private party and retail values are then compare with the settlement. Without posting confidential information, I will say that her claim for the auto was paid out 4 days later, 10% in excess of retail value. This is the value that you would purchase the car used for at a dealership. She had the option of filing the claim with the other persons insurance, but I advised her to file it with us so that it could be subrogated. You also had this option. Your insurance company could pay out the claim and recover it from Farmers if you think that they would have paid out more. You should also check ARS Title 20 in regards to your rights: http://www.azleg.state.az.us/ArizonaRevisedStatutes.asp?Title=20 You have the right to obtain 3rd party arbitration as well as the right to have your vehicle repaired at any facility. As Dave posted above, it isnt difficult to find a personal injury lawyer to represent you if they feel you have a case. They take 33% of the settlement and charge you nothing. Rentals are provided up to the point to when an insurance company makes an offer to settle. I assume you did get an offer and turned it down. Due to confidentiality, if i were to look up your claim and find that some of your accusations are unfounded. I would be unable to post the true facts. So you do have the advantage of making comments without the other party's rebuttal. All that said, I'm sure everyone is curious. What kind of truck was this and what was your offer for settlement. We would love to compare it with available resources to find out what you consider "fair market value" is.


R

Phoenix,
Arizona,
U.S.A.
Agent response

#7UPDATE Employee

Fri, April 21, 2006

Just a small note, I cant note myself as an employee because Agents of Farmers are contracted. I'm sorry to hear that your son has gone though the pain and hope that he has a full recovery. Recently a close friend and client of mine was also rear ended and her car was deemed a total loss. Every time any of my clients are in an accident where a vehicle is considered a TL, I check the value on kbb.com and find what the wholesale, private party and retail values are then compare with the settlement. Without posting confidential information, I will say that her claim for the auto was paid out 4 days later, 10% in excess of retail value. This is the value that you would purchase the car used for at a dealership. She had the option of filing the claim with the other persons insurance, but I advised her to file it with us so that it could be subrogated. You also had this option. Your insurance company could pay out the claim and recover it from Farmers if you think that they would have paid out more. You should also check ARS Title 20 in regards to your rights: http://www.azleg.state.az.us/ArizonaRevisedStatutes.asp?Title=20 You have the right to obtain 3rd party arbitration as well as the right to have your vehicle repaired at any facility. As Dave posted above, it isnt difficult to find a personal injury lawyer to represent you if they feel you have a case. They take 33% of the settlement and charge you nothing. Rentals are provided up to the point to when an insurance company makes an offer to settle. I assume you did get an offer and turned it down. Due to confidentiality, if i were to look up your claim and find that some of your accusations are unfounded. I would be unable to post the true facts. So you do have the advantage of making comments without the other party's rebuttal. All that said, I'm sure everyone is curious. What kind of truck was this and what was your offer for settlement. We would love to compare it with available resources to find out what you consider "fair market value" is.


Dave

Jacksonville,
Florida,
U.S.A.
I don't understand

#8Consumer Comment

Tue, February 28, 2006

Almost any accident/injury attorney will take this case for NOTHING, sue for damages, then take their 33% cut. Why not contact one of them? By the time they are done, you will be compensated fully for your problems.


Willie

mesa,
Arizona,
U.S.A.
Insurance Information you might .. NO!... Need to know!

#9Author of original report

Mon, February 27, 2006

All of America is getting rippedoff by Insurance companies...Time to fight back and get what is yours!!! read this link. http://info.insure.com/auto/collision/totalloss.html

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