- Report: #423741
Complaint Review: Fastan - J.T. Fauber - Fastan.us - Oceantan - Roanoke Virginia
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Fastan - J.T. Fauber - Fastan.us - Oceantan
Hunting Hills Plaza Roanoke, 24018 Virginia, U.S.A.
Phone:
540-989-1800
Web:
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Fastan - J.T. Fauber - Fastan.us - Oceantan Scam J.T. Faber in Roanoke Va SCAMMED ME out of $400 Roanoke Virginia
My Fastan / Fast tan / fastan.us / Owner J.T. Fauber Complaint is as follows:
I paid nearly $400.00 for a 1 year tanning membership to Fastan (oceantan) in Roanoke VA (Formerly known as Ocean Tan). Fastan took over oceantan fastan is owned by J.T. Fauber - J.T. Fauber purchased the distressed company and reopened oceantan and then later renamed it to Fastan.
A couple of weeks after paying for my 1 year membership the tanning salon closed and when J.T. Fauber opened it back up the company said they would honor my request for a 100% refund since I had to pay another company and was unable to come to the location where I joined (near my home) to tan.
Today I called again after noticing that J.T. Fauber changed the name from oceantan to fastan, I asked the rep on the phone (Derek/Derrick) about my refund requests that I had been making for almost a year and he said we are not oceantan anymore We can't help you with a refund
I asked him his last name and he refused to give it, I then asked for the owner's full name and he would not give it. He said he would email the owner my phone number but also said the owner (J.T. Fauber) would most likely ignore the email and not call me.
Fastan / ocean tan honored most memberships when the purchased the business and allowed everyone to keep their memberships and told me that I could have a refund, now they are being rude and I have been ripped off for $400.00 cash that I paid them. They see where I paid and only tanned 1 time for $400.00. I think it is only fair that I am refunded the fee I paid which J.T. Fauber and Fastan purchased as my account was purchased by him when he purchased ocean tan. Just because he J.T. Fauber changes the name to fastan does not mean that he no longer owes me the money.
Fastan is rude and unprofessional. All I want is my money back.
Fastan I want My Money Back!
Fastan victim
roanoke, Virginia
U.S.A.
I paid nearly $400.00 for a 1 year tanning membership to Fastan (oceantan) in Roanoke VA (Formerly known as Ocean Tan). Fastan took over oceantan fastan is owned by J.T. Fauber - J.T. Fauber purchased the distressed company and reopened oceantan and then later renamed it to Fastan.
A couple of weeks after paying for my 1 year membership the tanning salon closed and when J.T. Fauber opened it back up the company said they would honor my request for a 100% refund since I had to pay another company and was unable to come to the location where I joined (near my home) to tan.
Today I called again after noticing that J.T. Fauber changed the name from oceantan to fastan, I asked the rep on the phone (Derek/Derrick) about my refund requests that I had been making for almost a year and he said we are not oceantan anymore We can't help you with a refund
I asked him his last name and he refused to give it, I then asked for the owner's full name and he would not give it. He said he would email the owner my phone number but also said the owner (J.T. Fauber) would most likely ignore the email and not call me.
Fastan / ocean tan honored most memberships when the purchased the business and allowed everyone to keep their memberships and told me that I could have a refund, now they are being rude and I have been ripped off for $400.00 cash that I paid them. They see where I paid and only tanned 1 time for $400.00. I think it is only fair that I am refunded the fee I paid which J.T. Fauber and Fastan purchased as my account was purchased by him when he purchased ocean tan. Just because he J.T. Fauber changes the name to fastan does not mean that he no longer owes me the money.
Fastan is rude and unprofessional. All I want is my money back.
Fastan I want My Money Back!
Fastan victim
roanoke, Virginia
U.S.A.
2 Updates & Rebuttals
J.t. Fauber
ROANOKE,Virginia,
U.S.A.
Rebuttle to "FasTan Scam"
#2REBUTTAL Owner of company
Wed, February 18, 2009
FasTan Tanning Salons has been in business for 8 years and has 5 locations in Virginia. We have an excellent record with the Better Business Bureau and this is the first time (to my knowledge) that we have had a negative report filed on any type of consumer watchdog website. Josh Holcomb, the person who filed the original complaint, purchased a full year of tanning from Ocean Tan for $399.00 in December of 2008. In March of 2008, the previous owner of Ocean Tan decided to close one of the Roanoke locations. Mr. Holcomb told me that since that location had closed, he felt I should give him a refund. I actually did not purchase Ocean Tan until July of 2008. Mr. Holcomb should have spent his time and energy procuring a refund from the previous owner. He had ample time (March through July), to do so. When he called, I offered to forward a request to the previous owner, but he declined, saying it was my responsibility to refund his money. I told him that we would honor his membership, but that I would not refund his money. He then stated that he would "make a game of this" and try to discredit my company. I have tried to be more than fair to past Ocean Tan clients in honoring all memberships and packages purchased prior to the sale to FasTan. We even recognize the lower Ocean Tan upgrade fees ($2 - $4 less per visit than FasTan). Mr. Holcomb stated that, "A couple of weeks after paying for my 1 year membership the tanning salon closed and when J.T. Fauber opened it back up the company said they would honor my request for a 100% refund since. . . .". I am not sure who stated that we would return his money, but it was not me. All associates know to forward refund requests to me. I honestly do not think one of my employees would have said, "Sure, we will give you a full refund". This is not a game. . .one of my managers googled my name and the first thing that came up was this so-called scam. I have a good number of full-time employees supporting families, and we care very much about the image of FasTan. For further information, or to contact me, go to www.fastan.us.
J.t. Fauber
ROANOKE,Virginia,
U.S.A.
Rebuttle to "FasTan Scam"
#3REBUTTAL Owner of company
Wed, February 18, 2009
FasTan Tanning Salons has been in business for 8 years and has 5 locations in Virginia. We have an excellent record with the Better Business Bureau and this is the first time (to my knowledge) that we have had a negative report filed on any type of consumer watchdog website. Josh Holcomb, the person who filed the original complaint, purchased a full year of tanning from Ocean Tan for $399.00 in December of 2008. In March of 2008, the previous owner of Ocean Tan decided to close one of the Roanoke locations. Mr. Holcomb told me that since that location had closed, he felt I should give him a refund. I actually did not purchase Ocean Tan until July of 2008. Mr. Holcomb should have spent his time and energy procuring a refund from the previous owner. He had ample time (March through July), to do so. When he called, I offered to forward a request to the previous owner, but he declined, saying it was my responsibility to refund his money. I told him that we would honor his membership, but that I would not refund his money. He then stated that he would "make a game of this" and try to discredit my company. I have tried to be more than fair to past Ocean Tan clients in honoring all memberships and packages purchased prior to the sale to FasTan. We even recognize the lower Ocean Tan upgrade fees ($2 - $4 less per visit than FasTan). Mr. Holcomb stated that, "A couple of weeks after paying for my 1 year membership the tanning salon closed and when J.T. Fauber opened it back up the company said they would honor my request for a 100% refund since. . . .". I am not sure who stated that we would return his money, but it was not me. All associates know to forward refund requests to me. I honestly do not think one of my employees would have said, "Sure, we will give you a full refund". This is not a game. . .one of my managers googled my name and the first thing that came up was this so-called scam. I have a good number of full-time employees supporting families, and we care very much about the image of FasTan. For further information, or to contact me, go to www.fastan.us.
