- Report: #1260798
Complaint Review: Fiesta Deluxe Rental Hall and Catering - Bronx New York
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Fiesta Deluxe Rental Hall and Catering
2341 Hoffman S Bronx, 10458 New York, USA
Phone:
(718) 220-0500
Web:
www.fiestadeluxenyc.com
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Fiesta Deluxe Rental Hall and Catering Poor Service and Everyone goes hungry Bronx New York
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I hosted my engagement at Fiesta Deluxe Rental Hall & Catering The hall itself was nice, but the catering service from beginning to end left a great deal to be desired.The venue lent itself well to the beautiful and elaborate ceremony with plenty of space, a nice set up, good sound system and excellent music. The food, however was a different story. I can't overlook the utter disaster that was dinner. The food came out incredibley slowly and guests at more than one table questioned the staff on an incredibly inefficient and random process. The meal itself was so small. Upon questioning the staff informed guests that the appetizer plate size 1/8 cup of rice, 1/4 cup of veggies and literally 2 oz or so of meat was the actual meal. Guests were SO HUNGRY! Guest reported asking for additional food and were told it would be arriving shortly. One guest asked 3 different staff a total of 7 times for additional food and was promised each time that it wold be right out. The food never arrived.
Dinner service was poorly executed. We were told that we'd have one waiter for 2-3 tables. There were 2-3 people to serve 165 people. Prior to meal service, an announcement was made for guests to turn up the menu card to the green side to alert waiters if they wanted vegetarian food. Guests reported not being asked if they wanted a vegetarian meal. In addition they DID NOT serve the vegetarian pasta shells. One guest reported that his “vegetarian” plate consisted of the rice, with one piece of plantain and one sprig of broccoli. The meat meals consisted of a mound of rice, with a 2-inch sliver of chicken and the smallest oxtail on each plate. The “roasted vegetables” were steamed carrots and cauliflower—the type you find in your frozen food section of the grocery store.
Fiesta Deluxe ran out of food for our guests. The some guests did not get any oxtail, the last few guests received just chicken. Food service was so understaffed. By the time the food came out, it was cold and lukewarm. The food that did come out was tasty, however it was clear that portions were tiny. Some guests asked for two plates in order to have enough food. I, the bride, was very hungry after dinner and ended up having to buy food after leaving the venue.
In terms of other services, the contract stipulated a complimentary champagne toast. We had 16 tables, there was not enough staff to serve champagne. I only observed 2 tables being served champagne. We proceeded with toasts without the champagne. When we enquired later about the champagne, we were told that it was “locked in Evelyn’s office”.
When the night concluded and we were looking for Evelyn to resolve some other issues that surfaced. We were told by the staff that she had left. She did not even alert my day of coordinator that she was leaving. Fiesta Deluxe should stick to Rental and forget about advertising itself as a Catering Hall. Caterers they are clearly not! Staff lack training and require intensive schooling in service management if the business is to identify itself as such.
This venue has potential, but needs to figure out its management, especially for large groups. It appeared that Fiesta Deluxe was cutting corners with food service and staffing. The food service was entirely inconsitent with some people getting food and others getting nothing. It over promised and under delivered on contractual items. I am disappointed as the evening seemed to have started very positively and ended with a complete breakdown of service and lack of communication. I highly recommend reconsidering before you rent this place for your once-in-a-lifetime, special event.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
WOW!!!!
#2General Comment
Mon, October 12, 2015
Talk about EGO!!!!! get over it princess. YOU got what YOU paid for and NOTHING MORE!!!! If YOU wanted more food then YOU should have picked AND paid for a larger package. While admittedly only having a few servers is going ot slow it all down, the FOOD was a DIRECT reflection of what YOU CHOSE!!!! I have been to MANY catered events. In EACH of those events the AMOUNT of food is constrained!!! MEANING LIMITED!!! THEY cant help the appetites of YOUR guests. THEY brought the EXACT amount of food YOU paid for.
