- Report: #170003
Complaint Review: Figleaves - New York
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Author Confirmed
Why?
Figleaves
figleaves.com New York, U.S.A.
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Figleaves Ripoff terrible service New York New York
I ordered goods from figleaves over a month ago that were in stock. Turns out they were not in stock.
I have ordered from figleaves in the past and have had excellant service and delivery.
Nightmare this time. Two packages were shipped within the first week. When one package arrived the duty and taxes (they were shipped from the UK) were almost half the value of the shipment. The other package was in poor condition.
The third package that I tried to cancel and they claim to have shipped has not arrived and yet I have been charged on my credit card.
Can you imagine how poor the service must be to have the charge show up on your credit card before the item arrives. WOW!
Their site says 24 hour service during the week. Call them and while the line is answered no one has access to any information to help you.
Good luck if you order from this site as they have many many issues and their service has deteriorated to terrible.
John
Mississauga, Ontario
Canada
I have ordered from figleaves in the past and have had excellant service and delivery.
Nightmare this time. Two packages were shipped within the first week. When one package arrived the duty and taxes (they were shipped from the UK) were almost half the value of the shipment. The other package was in poor condition.
The third package that I tried to cancel and they claim to have shipped has not arrived and yet I have been charged on my credit card.
Can you imagine how poor the service must be to have the charge show up on your credit card before the item arrives. WOW!
Their site says 24 hour service during the week. Call them and while the line is answered no one has access to any information to help you.
Good luck if you order from this site as they have many many issues and their service has deteriorated to terrible.
John
Mississauga, Ontario
Canada
2 Updates & Rebuttals
Jennifer
London,Other,
United Kingdom
figleaves.com
#2UPDATE Employee
Mon, December 04, 2006
Duty & taxes are levied by the importing country (i.e. Canada) and we have no control over these, nor can we predict what they may be. We also detail this in the Frequently Asked Questions section of our website. All packages leave us in good condition, so any damage to a package must unfortunately have been caused during transit. If the goods inside also arrived damaged, then we would do our best to replace them if requested to do so. We only charge for goods at the point that items are shipped, so for a customer's card to be charged, the package would have left our premises. If this did not arrive within the stated period, we would offer assistance by tracking the parcel, where possible, or by offering replacement goods.
Jennifer
London,Other,
United Kingdom
figleaves.com
#3UPDATE Employee
Mon, December 04, 2006
Duty & taxes are levied by the importing country (i.e. Canada) and we have no control over these, nor can we predict what they may be. We also detail this in the Frequently Asked Questions section of our website. All packages leave us in good condition, so any damage to a package must unfortunately have been caused during transit. If the goods inside also arrived damaged, then we would do our best to replace them if requested to do so. We only charge for goods at the point that items are shipped, so for a customer's card to be charged, the package would have left our premises. If this did not arrive within the stated period, we would offer assistance by tracking the parcel, where possible, or by offering replacement goods.
