Complaint Review: FindMyCompany.com Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. FindMyCompany one of Austin’s first SEO companies. As the business has grown and the internet marketing industry has evolved FindMyCompany has stayed true to their original mission: Help businesses get found online. FindMyCompany incorporates all of today’s best practices for gaining visibility and increasing traffic into their SEO campaigns. FindMyCompany employs some of the industry’s most talent - Internet

REVIEW UPDATE: May 10, 2018: FindMyCompany.com remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. FindMyCompany.com is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, FindMyCompany.com has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, FindMyCompany.com has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever FindMyCompany.com remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to FindMyCompany.com for its full commitment to quality customer service.

Ripoff Report's discussions with FindMyCompany.com have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. FindMyCompany.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

FindMyCompany.com's principal, Greg, has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful businessman, he feels it is critical to listen to his clients and respond properly. By always putting customers first, FindMyCompany.com hopes to help business worldwide for many years to come. "We strive to make sure our strategies, optimization, branding and content are the highest quality so our clients are consistently impressed with our labors. It's important that even small concerns from our clients are addressed as quickly and thoroughly as possible."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "FindMyCompany.com truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Graig Presti during an onsite inspection held by a third party verification company with no biases towards FindMyCompany.com.

FindMyCompany.com is dedicated to helping small businesses across the country and around the globe with their marketing needs. They specialize in online marketing and supply businesses with the tools to obtain a, "very polished and professional presence so they can get more clients, patients, or customers."

Leads for FindMyCompany.com are obtained through word of mouth, industry trade journals, Facebook, in additional to several other online marketing platforms. CEO Graig Presti went on to explain the sales and services process for a potential client, "most people you know they request information from us and inevitably we’re going to take a look at what they are currently doing with their marketing." FindMyCompany.com will then after that assess the current marketing procedures of the company to see how they can improve. After the initial assessment, "we would do some sort of presentation to them and at that point they can really decide in a no pressure environment whether or not they’d like to work with us or not. So we don’t you know force people into working with us. It really has to be a fit for both people so we tell them their options and they can sort of take the prescription we give them if they like it. And if not, we can part ways as friends."



CUSTOMER CARE & COMPLAINT RESOLUTION – FINDMYCOMPANY.COM

During the onsite interview Mr. Presti was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Presti expressed that they rarely have complaints due to their, "support team that's dedicated each and every month to reviewing people's accounts." During these reviews if a client has a complaint it is taken to the project manager, "we can talk about it, re-mediate it, fix it, let them know in the future if you see a problem you can feel free to email us, call us and then we'll just take care of it." This system usually allows for issues to be resolved same day.

When asked to comment on the complaints posted on Ripoff Report's website Mr. Presti expressed the comments were made anonymously. Several erroneous mistakes were made in the comment including the misspelling of the companies name. This lead Mr. Presti to believe that the comments are from a competitor in their field. In order to further assure future and current clients FindMyCompany.com has been trained and certified through Google. Additionally, they recently made the Inc. 500's 5,000 list for the fastest growing companies in the country. Mr. Presti concluded by stating, "their claims are not accurate."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Presti expressed their focus has been on working with their customer support team. He further stated, "empowering and wanting to make sure that they're going through the proper training channels, and making sure that everyone knows the certain steps that we take. If there was a claim or complaint to arise, how we deal with it, what we look at, and really making sure that we adhere to those standards every single quarter."

FindMyCompany.com is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "We welcome the opportunity to be featured on it because if there is ever any issue in the future that comes up, we know it isn't going to be a surprise to us and we're going to be able to address it appropriately. We feel confident going into the future we know that if something does come up we would be able to deal with it appropriately, and I think everyone in the end would be pleased with the outcome."



FINDMYCOMPANY.COM STATEMENTS FROM THE VICE PRESIDENT – HEIDI

" We've seen any number of issues that our clients have previously tackled alone come through our doors. We're unique in that if we don't know how to fix something, we learn. If an algorithm is being updated or a deliverable is becoming out-of-date, we adjust. We never use Black Hat techniques for short-term gains and everything we do is aimed at bringing our clients closer to the communities they serve. There isn't an employee in our business that isn't constantly learning new skills in the service of our clients.

FindMyCompany.com employees have expressed that they are encouraged to learn and grow to meet the needs of their customers and feel they have open communication within the company. FindMyCompany.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "FindMyCompany.com is a great place to work. Open and friendly, respectful environment, lots of opportunity for collaboration. I appreciate that I can go to anyone in the company to bounce off new ideas and the "hierarchy" that keeps fresh insight from being expressed at other organizations - that never happens here." Ripoff Report was pleased to learn that FindMyCompany.com's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM FINDMYCOMPANY.COM

FindMyCompany.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, FindMyCompany.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Greg, Ripoff Report is convinced that FindMyCompany.com is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that FindMyCompany.com meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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