- Report: #377908
Complaint Review: Firestone Complete Auto Care - Brookfield Wisconsin
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Firestone Complete Auto Care
95 N Moreland Rd Brookfield, 54005 Wisconsin, U.S.A.
Phone:
262-784 1740
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Firestone Complete Auto Care Clutch install nightmare Brookfield Wisconsin
Over 7 months ago, Firestone installed a new clutch kit on my 2002 Nissan Sentra. On the way home I noticed the speedometer wasn't working. I took it back that day. They attached the wire they knocked off. On my way home (again) I noticed the engine temperature gauge wasn't working. I took it back that day (again). They studied wiring schematics and fixed that problem. The next day the clutch peddle was depressing stiffly and the shifter wasn't going into gear smoothly.
Seven months later (today) the shifter would hardly go into gear. My regular (HONEST) mechanic told me to take it back to Firestone to have them disassemble the clutch to find out what was the problem.
SO, today I took the car to Firestone, and all they did was adjust the clutch peddle so that the shifter would go into gear .. .for about 1/2 hour. Now it's difficult to get into gear again! "Committed to providing a positive customer experience" is their motto. They ought to be committed to a psyc ward! They've wasted my VALUABLE time. DO NOT do business with these guys !!!! They will jerk you around!
Roy
Waukesha, Wisconsin
U.S.A.
Seven months later (today) the shifter would hardly go into gear. My regular (HONEST) mechanic told me to take it back to Firestone to have them disassemble the clutch to find out what was the problem.
SO, today I took the car to Firestone, and all they did was adjust the clutch peddle so that the shifter would go into gear .. .for about 1/2 hour. Now it's difficult to get into gear again! "Committed to providing a positive customer experience" is their motto. They ought to be committed to a psyc ward! They've wasted my VALUABLE time. DO NOT do business with these guys !!!! They will jerk you around!
Roy
Waukesha, Wisconsin
U.S.A.
2 Updates & Rebuttals
Jeff
Hagerstown,Maryland,
U.S.A.
Ripped off??
#2UPDATE EX-employee responds
Thu, January 15, 2009
Like the previous commenter, as a former employee, I could write a book. Basically, like any other company, Firestone will have its bad apples from place to place, so I won't say there aren't slimy people who work for them. However, having read the report here, what I see is someone frustrated with the service but hardly "ripped off." So here's the biggest question for the original poster: 1. Have you made a claim on your warranty? All work - yes, ALL work - is warranted for a minimum 6 months/6,000 miles. This warranty is not subject to waiver by a store manager, or even a district manager. In fact, if you call their district office, you might find it quite easy to get your money back. When I worked for Firestone (over a roughly 6 year period, during which time I worked in sales, shop management, then store management), I witnessed the company almost literally buy customers new cars. For example, at one store I worked in, we replaced tie rods on a 1985 Toyota. After everything was finished - the alignment done, the tires on, etc. - the technician lifted the vehicle one last time to look at a leak the customer asked us to look at before he left. Well, the vehicle slipped on the right front lift "foot," and landed on the tie rod, breaking it. Immediately, we informed the customer and replaced the tie rod and re-did the alignment at no charge - heck, it hadn't even left the shop yet. Unfortunately, the customer decided to "burn" us at the store. He started by calling the district office, and although we had honored the warranty the customer pushed enough that ultimately the company HQ was involved, and paid the man $6,000 - more than his car was worth! In other words, he had enough cash to replace his car, even though there was nothing wrong with it (well, nothing caused by the original service, anyway). As for commenter #2, the alleged former employee, while I can't comment on your experience directly, I can say that whether the person you name is slimy or not, he could sue you for slander.
Commercial Maintenance
Milwaukee,Wisconsin,
U.S.A.
I worked for Firestone for years
#3UPDATE EX-employee responds
Mon, December 08, 2008
I worked for Firestone for years. I won't write a book here, but I could. We ripped people off SO BAD it made me sick. I worked for most of the milwaukee area company store locations over a period of five years. The pressure to SELL was immense. Daily quotas on everything, and meeting these quotas were continuously referred to as a "condition of employement". So if the store hadn't met it's quota of brake jobs for the day and you brought in your car, you got sold on a brake job whether you needed it or not. The day I left that company was literally the second best day of my forty years, after the day my son was born. I don't know if Pat G still works at the 95 N Moreland location, but he's one of the slimiest employees there. Find yourself a good independant shop, stay away from the big chains, and far away from Firestone.
