- Report: #1431025
Complaint Review: First Commonwealth Bank - Indiana Pennsylvania
Reported By:
James -
Greensburg, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
First Commonwealth Bank
600 Philadelphia St. Indiana, 15701 Pennsylvania, United States
Phone:
800-711-2265
Web:
www.fcbanking.com
Categories:
Business Rating:
(0)
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First Commonwealth Bank Would not waive repossession fee that was the result of employee error. Indiana Pennsylvania
To whom it may concern, I spoke with Sharon at First Commonwealth Bank (1-800-221-8605). I called the local branch in December of 2016 and was told the last payment was due on March 2017. I stopped making payments because of that phone call. Now, Sharon will not waive the $375 repossession fee. I'm asking for your help. I'm contacting an attorney and I'm telling everyone I know not to bank with First Commonwealth. The bank made a mistake because it was the local branch, they do not record messages, there is no proof. So, I'm responsible for an employee's mistake... a 375 dollar mistake.
Letter written to First Commonwealth Bank regarding vehicle repossession and fees. I am requesting that repossession fees from June 2017 be waived. I called First Commonwealth in December 2016 and asked when my car payments would be completed. I was told in December 2016 by a First Commonwealth employee that my car payments would be completed by March 2017. I made the final payment, as the First Commonwealth employee told me, in March 2017. In June 2017 a repossession truck blocked me in and asked if my name was John. I said no it was James. He tapped the roof of my car and said this is ours. With onlookers looking on, our neighbors, he went on about a bankruptcy I had filed in January of 2016 and said the car was ours. I was told by a First Commonwealth employee in December 2016 that all payments would be completed by March 2017. I never received a notice of repossession in the mail, a phone call, or any notice regarding late payments or repossession. The only knowledge I had was that my car was completely paid off and that knowledge came from the First Commonwealth Employee I spoke with in December of 2016. I had not missed a payment prior to April 2017 nor have I missed a payment since June 2017. The manner in which I was treated in June 2017 by the repossession person was with great disrespect, embarrassment, and insult. Even after I went to the bank to make a cash payment, he continued loudly talking to my wife about bankruptcy in front of my neighbors. I respectfully ask that you waive the repossession fees based on the information I provided above. Thank you for your time. Sincerely, James Baker
1 Updates & Rebuttals
coast
United StatesAfter three months you must have known something wasn't quite right
#2Consumer Comment
Sun, February 25, 2018
The terms of the loan are detailed on your copy of the loan agreement. By June 2017 you should have investigated the reason as to why you had not yet received the title and confirmation that the lien had been released, and verification that the loan was satisfied.
