- Report: #102464
Complaint Review: First Extended Service Corp. - Dallas Texas
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Author Not Confirmed
Why?
First Extended Service Corp.
P.O. Box 130745 Dallas, 75313-0745 Texas, U.S.A.
Phone:
800-527-3426
Web:
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First Extended Service ripoff of warranty Dallas Texas
I brought in my 2000 Nissan Xterra for service work(Bought used in April 2004 from Nissan Dealer). While there I had them (The service department) check on the ABS system as the ABS warning light kept coming on. Well too make a long story short, the Servioce Manager called me and told me it would cost me $1,300 dollars to fix. I told him we had purchased an extended warranty because it was a used vehicle so it would cover these thing. He said he would call back and let me know. A few minutes later he did call back saying that they(First Extended) will not cover the repair. I told him what is the purpose of paying $1,600 dollars for a warranty that doesn't fix the things you bought it for.
Now I have a vehicle that I cannot afford to fix and a worthless warranty that I am out a total of $2,900.
I thought these warranties were suppose to make life easier not h*ll.
First Extended is full of it and I will cancell this warranty as soon as possible. Seems that they only cover things that they feel like covering, after which they decide well We won't cover that part today. No where do I have any thing specifying what is covered and cannot find any info to that effect.
A note to all who read this: Stay away from this company and if you did purchase a warranty from them get your money back.
Shelley
Broussard, Louisiana
U.S.A.
Now I have a vehicle that I cannot afford to fix and a worthless warranty that I am out a total of $2,900.
I thought these warranties were suppose to make life easier not h*ll.
First Extended is full of it and I will cancell this warranty as soon as possible. Seems that they only cover things that they feel like covering, after which they decide well We won't cover that part today. No where do I have any thing specifying what is covered and cannot find any info to that effect.
A note to all who read this: Stay away from this company and if you did purchase a warranty from them get your money back.
Shelley
Broussard, Louisiana
U.S.A.
1 Updates & Rebuttals
Shelley
Broussard,Louisiana,
U.S.A.
Make them prove to you that what they tell you is actual fact
#2Author of original report
Sat, August 07, 2004
Went back to the dealer yesterday and had a long talk with the manager who sold us the extended warranty. What I remember paying for and what I actually got are two different things. I paid $1,595 for a Premium warranty and got a BASE warranty that does not cover ABS systems. It only covers non-ABS systems. I have to admit that I was wrongfully misled into thinking I had something I did not. So knowing this have to take back my claim against First Extended and appoligize to them. They were right in their assesment of my problem and not covering the ABS system. For those of you who are looking at extended warranties, make sure you know what you are getting before you pay for it. We were not shown any paper work that itemized the warranty before we bought it. I broke my first rule in buying a vehicle. Never trust a car salesman or the manager of the dealership at their word. Always get everything in writing and do not sign anything you do not understand. Make them show you what exactly they are selling and ask as many questions as you can about it. It is their vehicle and supplementals their are pushing you to buy. You have every right to know every thing about their products they sell in complete detail. If anything good comes from my experience it that someone will have a better understanding of what to look for and ask about when they buy a new or used vehicle. Make them prove to you that what they tell you is actual fact. Never take their word for anything. I will be cancelling my warranty as I found that the price I paid is almost double of what I should have paid for this warranty. The same warranty can be purchased else where for $995 and will give the same exact coverage. Whereas the amount I paid will buy a warranty that will give the buyer a 6 year 100,000mile full coverage, and I do mean full coverage warranty. Good luck to all in your quest for information. This old addage fits here perfectly: "Look before you leap."
