- Report: #826766
Complaint Review: Fish Tales Tours - Cocoa Beach Florida
Reported By:
attorneypersad -
Orlando, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Fish Tales Tours
2550 N. Banana River Drive; Cocoa Beach, Florida Cocoa Beach, 32931 Florida, United States of America
Phone:
866-657-7929
Web:
fishtalestours.com
Categories:
Business Rating:
(0)
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Fish Tales Tours fishtalestours.com dishonest, lied, refused to honor groupon purchase, rude, possible fraud Cocoa Beach, Florida
I purchased 4 four hour fisning trips for Fish Tales Tours through Groupon and found them to be dishonest, and possibly fraudulent. I have been calling for months to get reservations to take the tour and they have consistently dealth with me in a dishonest way. Two people answer, a man who refuses to identify himself, and a woman who identifies herself as Amanda. They first asked how I learned of their tours. When I told them I bought 4 tours through Groupon and I want to set up a weekend tour, they say that they do not have any space available until 4 months out and they are unable to take a reservation so far out. When asked about the weekday tours, they say that they are booked for two months and will not take a reservation beyond that time.
I kept calling and they kept saying the same thing. I finally got fed up and had several other people call. Whenever Groupon is mentioned, they give the same answer. When the caller say they are paying with a credit card, they miraculously have availability the next day. I confronted them about this and they rudely hang up on me. Yesterday, I called again and spoke to the man. He said that they are booked until the end of April and hung up. I had someone call back with me on the line and Amanda answered. She said they have availability for today and insisted that we put a credit card down. When I informed her that we have paid groupon for 4 people, she put us on hold and never came back on the line. I called back in less than 2 minutes and she said that she sold 3 of the 5 spots and could not accomodate us. I called back and spoke to the man who refused to identify himself. He said that there was room for 4, but when I told him about the Groupon purchses. He said that he only has a 8 and 10 a.m. trip for Groupon purchases and they are filled.
I went to their business address and there was no business there. It was a public boat ramp park. There was no boat there to leave at 10 a.m. I called and asked why he lied and he hung up. I called back and they refuse to answer the phone. What a rip off!!! I checked around with the fishing establishments around Cocoa Beach and they said that this company has a bad reputation. It is clear that I will not be able to get what I paid for, so I am off to Groupon to try to get a refund.
I kept calling and they kept saying the same thing. I finally got fed up and had several other people call. Whenever Groupon is mentioned, they give the same answer. When the caller say they are paying with a credit card, they miraculously have availability the next day. I confronted them about this and they rudely hang up on me. Yesterday, I called again and spoke to the man. He said that they are booked until the end of April and hung up. I had someone call back with me on the line and Amanda answered. She said they have availability for today and insisted that we put a credit card down. When I informed her that we have paid groupon for 4 people, she put us on hold and never came back on the line. I called back in less than 2 minutes and she said that she sold 3 of the 5 spots and could not accomodate us. I called back and spoke to the man who refused to identify himself. He said that there was room for 4, but when I told him about the Groupon purchses. He said that he only has a 8 and 10 a.m. trip for Groupon purchases and they are filled.
I went to their business address and there was no business there. It was a public boat ramp park. There was no boat there to leave at 10 a.m. I called and asked why he lied and he hung up. I called back and they refuse to answer the phone. What a rip off!!! I checked around with the fishing establishments around Cocoa Beach and they said that this company has a bad reputation. It is clear that I will not be able to get what I paid for, so I am off to Groupon to try to get a refund.
