- Report: #412899
Complaint Review: Fit-fac/acaipure/colopure/rejuvenate/acaiburn/renew/central Costa Ceuticals - Internet Nationwide
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Author Confirmed
Why?
Fit-fac/acaipure/colopure/rejuvenate/acaiburn/renew/central Costa Ceuticals
acaiburn.com Internet, Nationwide, U.S.A.
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Tell us has your experience with this business or person been good?
Fitfac/acaipure/colopure/rejuvenate/acaiburn/renew/ central Costa Ceuticals Always check out companies now days Phonix Internet
The above named companies appear to be all the same. Started by one individual that starts companies and then folds them when the heat gets too much.
I tried the 'free trial' order for $3.95 and canceled it within 5 days even before receiving the trial sample. Didn't make a difference, they charged may credit within days for the full price. Also apparently enrolled me into a subscription which I could not find anywhere on their website.
A friend of mine decided to try one of the others listed above and got the same result. We've both been at our banks correcting their charges. Just as soon as you dispute a charge another one appears for something else.
So far I've gotten the charges reversed and credited and was fortunate because I had enough documentation but I noticed the charge from fit-fac for $29.95 and decided to cancel my credit card just to stop these thieves. They are very good at what they do and I would suggest that everyone check out these companies and see what complaints appear before purchasing their products.
The only charge let is the fic-fac charge and I got my conformation number that they would credit my card back. I don't believe it will happen based on the complaints but we'll see. I also notified my bank and they said to wait a week and see what happens. I did ask for and got a complaint number from my bank to be sure of the bank's knowledge of my complaint.
The total charges between myself and my friend would total over $300.00 if we had not stopped them. With so much on the internet and the great marketing they do I will pay close attention before ordering any thing else on the internet. Suggest everyone do a little homework before ordering anything.
Burned
Opelousas, Louisiana
U.S.A.
I tried the 'free trial' order for $3.95 and canceled it within 5 days even before receiving the trial sample. Didn't make a difference, they charged may credit within days for the full price. Also apparently enrolled me into a subscription which I could not find anywhere on their website.
A friend of mine decided to try one of the others listed above and got the same result. We've both been at our banks correcting their charges. Just as soon as you dispute a charge another one appears for something else.
So far I've gotten the charges reversed and credited and was fortunate because I had enough documentation but I noticed the charge from fit-fac for $29.95 and decided to cancel my credit card just to stop these thieves. They are very good at what they do and I would suggest that everyone check out these companies and see what complaints appear before purchasing their products.
The only charge let is the fic-fac charge and I got my conformation number that they would credit my card back. I don't believe it will happen based on the complaints but we'll see. I also notified my bank and they said to wait a week and see what happens. I did ask for and got a complaint number from my bank to be sure of the bank's knowledge of my complaint.
The total charges between myself and my friend would total over $300.00 if we had not stopped them. With so much on the internet and the great marketing they do I will pay close attention before ordering any thing else on the internet. Suggest everyone do a little homework before ordering anything.
Burned
Opelousas, Louisiana
U.S.A.
6 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
hello
#2UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
Wuyi Source
Las Vegas,Nevada,
U.S.A.
hello
#3UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
Wuyi Source
Las Vegas,Nevada,
U.S.A.
hello
#4UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
Wuyi Source
Las Vegas,Nevada,
U.S.A.
hello
#5UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution offer
#6UPDATE Employee
Tue, June 30, 2009
Our company represents some of the Fit Factory programs. I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory is a companion program that comes with various dietary products that are ordered online. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals. All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product. Unfortunately, we are unable to locate an account for this customer as she has not left her full name for us, but, if she had contacted our customer service number provided on the email and next to her charge on her bank statement we would have been very happy to assist her with her Fit Factory program. For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns. Below is the information provided with the FF programs? Fit Factory CS Phone Number: 1-866-407-1022 Trial: 21 days Cost: Bonus Program: $29.95 Website URL: http://www.fitfactory.com/ Start up username: assigned by Fit Factory Start up password: assigned by Fit Factory Fit Factory is a great way to gain total overall wellness. Fit Factory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, special diet plans for all types of individuals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being. Articles to inspire, Music to get you motivated quotes, recipes and more. If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at [email protected] I will assist you immediately. Sincerely, Online Customer Support
Comp
Phoenix,Arizona,
U.S.A.
This does not appear to be related to Acaipure/Central Coast Nutraceuticals
#7UPDATE Employee
Fri, June 26, 2009
This appears to be a different company than Central Coast Nutraceuticals. None of our products actually charge those amounts, but just in case we recommend contacting your bank for the correct contact information on the companies that sell those products. If for some reason it still appears to be our company, please follow these instructions. If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear. Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
