- Report: #1104046
Complaint Review: FlashWhites™ - Sarasota Florida
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Author Not Confirmed
Why?
FlashWhites™
2803 Fruitville Rd Ste 155 Sarasota, 34237 Florida, USA
Phone:
8885453403
Web:
https://www.flashwhites.com/indexpromo.php
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FlashWhites™ FlashWhites Pen® Zoletnix, LLC Don't Trust them!!!!! Sarasota Florida
Order this product on-line, after reading terms and conditions and reports on this site, I decided to cancel the product. After dailing two different numbers at the same time, (one from home phone 848.545.3403 and the other from my cell 888.545.3403) and witing for apporximately 30 mins on hold and listening to elevator music. Some named Patricia answered, I explained the situation to you and anf the reasoning behind it. She began to "LECTURE" me regarding how we read things and expect everything for free. I listened to her Banter and then cut off her rudeness, I told her that I needed to cancel this order immediately and she stated that she could not perfrom that action and that I had to wait 24 hours and call back, which BTW I did not understand, however I will be calling back tomorrow to cancel this order,. I will advise as to the out come, but howeverbe warned... They're policy does state that YOU the consumer will be charged every 30 days there after and products will be sent. There is also a retsockinng fee associated with this action of cancelation. If they attemp to charge me a restocking fee, espsecially since they had been notified that I will be canceling this and it was noted. I believe I will look into legal action against them.
Should you decide to call them, be prepared for RUDENESS in advance, Customer Service skills are apprently not part of their business practices, however the best way to kill that is by kindness. I did it, and she "Patricia" calmed down immediately.
I don't see how CNN, AOL, USA Today, MSNBC, FOX or MSN. The CNN, AOL, USA Today, MSNBC, FOX or MSN coould have advertised or allowed them to display there name on there site. Just my take on it.
1 Updates & Rebuttals
EbonRaider
Sacramento,California,
Follow- up to "FlashWhites™ FlashWhites Pen® Zoletnix, LLC Don't Trust them!!!!! Sarasota Florida"
#2Author of original report
Wed, December 04, 2013
As a follow-up to the report I filed on yesterday… I called the 888.545.34030 number again and after waiting for approx. 20 mins., I reach an operator named Rochelle in Minnesota. I gave her my conformation number and after verifying who I was, she was able to cancel that order for me. Although the order had already been shipped out on yesterday, she said the write “RETURN TO SENDER” on the box.
that I would be willing to pay. This brought a RED FLAG up up to me and I immediately stated that I was not interested in the product and was not into confusion like that. She understood and stated that she was sorry to hear that. As a second note she wondered why it wasn’t cancelled yesterday as well. I asked about the 9.90 dollars being refunded to me and she stated that was for postal delivery and she couldn’t do anything about that which I understood.
Overall the experience I had with Rochelle was much better than the experience I had with Patricia on 12/03. I would still warm you ALL about this and know that this company Flashwhites under the operator LLC of Zoletnix are “WOLVES in SHEEPS’” clothing. Consumers beware!
~EbonRaider
