- Report: #1274868
Complaint Review: FlowerShopping.com - Nationwide
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Author Confirmed
Why?
FlowerShopping.com
Nationwide, USA
Phone:
1(888) 445-8828
Web:
http://www.flowershopping.com/
Categories:
Business Rating:
(0)
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FlowerShopping.com 11Flowers.com The Flower Concern FlowerShopping.com is THE WORST SERVICE EVER!!! STAY AWAY! Nationwide
Stay away from FLOWERSHOPPING.COM. It's the absolutely WORST service I've EVER had in my life. If I could give NO STARS, it would still be too good for this business. These people are not professional at all. Here is why!
I ordered flowers for my friends birthday a few days ago. My order was confirmed and accepted. “Your order has been successfully processed. Order Number: 668326”. Today is my friend's birthday and I've just got a call that the flowers won't be delivered since FlowerShopping don't have coverage in that area.
Didn't they know that 3 days ago when I placed my order? Why wait until the last moment to call me? I don't care about your refund. I care about my friend who won't get her flowers today!!!!
The customer service is really bad. They don't let you give them a solution. They don’t listen but talk over you and hang up on you when you try to explain what can be done in this situation. A professional service would call a local florist (in Charlottetown, Prince Edward Island which is 20 minutes away from my friend's house) and pay them to deliver another flower bouquet.
I know it is possible because I've already done it. The local florist will charge you more since it is not exactly in the city but IT IS POSSIBLE, so DON'T LIE TO ME THAT IT'S NOT, LADY in the customer service! You refused to accept the name of the florist who could do it for you.
It was YOUR COMPANY's mistake to accept the order that you couldn't fulfill , not mine. Therefore, you should do EVERYTHING in your power to FIX THE PROBLEM. If you were a professional service which obviously you are NOT. I find this situation outrageous and I’m going to post this message on your facebook page to warn other customers... until my friend gets her flowers. Thanks for nothing!
1 Updates & Rebuttals
Empire
NYC,New York,
USA
An aggravating lesson learned
#2Consumer Comment
Fri, December 18, 2015
In this day and age, there's literally no reason to use florist services such as this anymore. In the future, may I suggest simply searching the internet for florists in the delivery area of where you want them delivered and call the florist directly. You'll get better service and a better arrangement, It may cost more (not much, though) but I think it's a fair tradeoff instead of dealing with the headache you went through, which are all too common with these flower services.
