I live in Sydney Australia and I purchased a 3D puzzle from Fontiene.com. They were advertising the ball on facevook. All their advertisng was in English and no where did it state that packageing and instructions would be in Chinese. The puzzle ball was a birthday present for my 6 year old grandson which I could not give to him because of the chines packaging and instructions in Chinese. This was a safety issue.
The Parcel arrived very squashed and the in Chines packagaing . From the 5/9/17 - 28/10/17 I sent 8 emails to this company re the problem, only response was that it was before a a report staff. On the 19/10/17 I had an email from a Denny Satosco requesting I send a photo, which i did Immediately, no response to that email. On the 28/10/17 I sent another email sugesting they just send me packaging in English. NO RESPONSE.
My Grandson's Birthday was on the 7th November so I had to buy another present for him As I am a pensioner this was a very expenise for me. My daughter lives in California and she checked they face book page and it is full of similiar complaints. I do not expect anything from this Company and have put it down to a bad experience thus I will nownot order anything on line from USA.
I just want to warn people to be very wary of this Company and their false advertising on Facebook and their non existant Customer Service.