- Report: #462482
Complaint Review: Ford Owner Advantage Program Yvonne Gagala Claudia Iraira - Internet
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Ford Owner Advantage Program Yvonne Gagala Claudia Iraira
www.owneradvantage.ford.com Internet, U.S.A.
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Ford Owner Advantage Program, Yvonne Gagala, Claudia Iraira, Poor Customer Service Michigan Internet
I bought a Ford one year ago,and was enrolled in this Owner Advantage program it seemed like a good program.I began to have problems with the dealership posting my repairs incorrectly.I would call the dealer they would adjust my balance,if I didn't mention to them that I was in the Owner Advantage Program they would not post it to my account.
After all of this I decided to contact their customer service dept.I spoke to someone named Claudia she told me they would be in contact with me, I waited nearly four days, I called customer service again, once again I spoke with Claudia the same response WE WILL RESEARCH THIS FOR YOU???? I finally asked to speak to her supervisor? a woman by the name of Yvonne,if this woman could resolve my problem as fast and confusing as she was talking I would have been a happy customer!!!
I just want to end this by saying THE FORD OWNER ADVANTAGE PROGRAM SHOULD HIRE BETTER HELP!!!Claudia the customer service rep,did not seem to bright or very confident, she had a very squeaky, timid voice very annoying, Yvonne the supervisor must have dated "JUAN VALDEZ THE COFFEE GUY" because this woman was talking so fast and twisting the conversation I wanted to bring her a tranquilizer!!!she must have drank a pot of coffee and than some...
I finally did resolve my issue a few weeks later, so to all of you Ford Owner Advantage members if you ever need help resolving a problem with the dealership go through the dealership or call their Corporate Headquarters, if you speak to (Yvonne Gagala) or (Claudia Iraira) you may be in for a long wait with (giggles Gagala) and (squeaky Iraira), Good help is hard to find.
Glopez
Hamburg, Michigan
U.S.A.
After all of this I decided to contact their customer service dept.I spoke to someone named Claudia she told me they would be in contact with me, I waited nearly four days, I called customer service again, once again I spoke with Claudia the same response WE WILL RESEARCH THIS FOR YOU???? I finally asked to speak to her supervisor? a woman by the name of Yvonne,if this woman could resolve my problem as fast and confusing as she was talking I would have been a happy customer!!!
I just want to end this by saying THE FORD OWNER ADVANTAGE PROGRAM SHOULD HIRE BETTER HELP!!!Claudia the customer service rep,did not seem to bright or very confident, she had a very squeaky, timid voice very annoying, Yvonne the supervisor must have dated "JUAN VALDEZ THE COFFEE GUY" because this woman was talking so fast and twisting the conversation I wanted to bring her a tranquilizer!!!she must have drank a pot of coffee and than some...
I finally did resolve my issue a few weeks later, so to all of you Ford Owner Advantage members if you ever need help resolving a problem with the dealership go through the dealership or call their Corporate Headquarters, if you speak to (Yvonne Gagala) or (Claudia Iraira) you may be in for a long wait with (giggles Gagala) and (squeaky Iraira), Good help is hard to find.
Glopez
Hamburg, Michigan
U.S.A.
1 Updates & Rebuttals
Glopez
Hamburg,Michigan,
U.S.A.
Direct Ford Customer Service Number 1-866-860-1826
#2Author of original report
Wed, October 14, 2009
Here is a direct phone number to (Ford's Customer Service Department) through (Ford's Owner Advantage Program)that direct number is (1-866-860-1826).You will not need any prompts.
