- Report: #1479780
Complaint Review: Ford Protect - Dearborn Michigan
-
Author Confirmed
Why?
Ford Protect
P.O. Box 6045 Dearborn, 48121 Michigan, United States
Phone:
8882523899
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ford Protect fraudulently sold and kept money that was already covered by the factory SCAMMM Dearborn Michigan
A phone call was received to discuss the purchase of an "Extended Warranty". In Sept of 2017 by a Maria. Mileage on my truck with still factory warranty was 31,168 miles. Having purchased it with the scare tactics used should some go wrong AT THE END OF MY FACTORY WARRENTY. I was told the extended warranty would then begin.
In April of 2019 I decided to trade my ruck off to a newer model and emailed Budco the mileage and information that I will not be needing the extended warranty. Miles as stated in email were 36,001. 1 mile outside of factory warranty. I received an informal email back giving me instructions to list the following bullet heading cancellation letter: name on account- VIN#-, Mileage (current)-, Reason for Cancellation-, Cancellation date, and space for signature. Asking to fax and call Ford to follow up!
Now when my girlfriend follows up with a thorough more professional way with an email and hard copy mailed to both Ford and Budco also asking for the expecting return of the extended warranty refund as it was never used that's when both companies were redirecting the phone calls. 1181.00 was paid out and they are only returning 501.00.
Aside from no contract signed from either company. But they are trying to overlap coverage. Because he started to pay in September that is when the coverage began. I said that's not how or what extended means. When I asked them so in march as we both know he was still under FORD FACTORY WARRENTY lets say his control window motor breaks he takes it in "who fixes it?"
They said well the FORD WARRENTY fixes it. So I said to them then why are you not refunding his money! You are ripping people off when they have coverage on it already in fact * months of free money you have been receiving to do nothing with you are robbing people left and right And now you say threes a cancellation fee we have yet to see the contract from September and when we looked into it deeper on the Internet I have discovered that these are not even called extended warranties they are service contracts.
This is a problem that many are getting taken advantage of our elders are not aware of what they are agreeing to and paying out of pocket for things they already have when buying a new vehicle. Like this one was clearly covered under the 36/36,000 miles. And Willard paid $1181 towards something he paid at signing at the deal he bought the truck. I hope that this meets the right people because this type of gauging people and my elder generation discuss me to think about it.
sincerely,
Amy Wegner
Keep in mind *8 month of Factory Warrentory was still in place extended warrenty had no play or of any use but was taking money fraudulantly.
4 Updates & Rebuttals
Robert
Irvine,United States
Apparently you do
#2Consumer Comment
Wed, June 05, 2019
Apparently you do have issues answering simple questions because you were asked VERY simple questions that you did more tap dancing around than Ginger Rogers.
The questions weren't to "flip" any story line, but since you failed to mention any specific dates we can only figure that even though you were only 1 mile over the warranty, your warranty was actually expired due to the number of months and the prorated amount you received was due to that.
The fact that you start to talk about some personal issues, that have nothing to do with this, further show that you are trying to get them to make some special exception.
Amy
Midland,Virginia,
United States
I have no problems answer simple questions
#3Author of original report
Tue, June 04, 2019
But here’s what u fail to realize Buying a newer model was never intended let that be no mistake but I appreciate you trying to flip the story line always a pleasure! I went to the dump. I’m sorry my personal life had to be attended to for the moment. Like the lady said on a RECORDED conversation she agreed.
If the window regulator oh look a woman knows big words was to go wrong and since we can confirm the mileage in April of it being still factory covered in April but let’s just say in MATCH WAS TO GO BAD. and I’m supposed to be paying what’s called and extended which by definition which means at the expiration of my factory hmmmmm, who would foot the bill for the regulator in March??????
As she answered the factory warranty would!!!! Well no kidding so why ???? Would I not be prorated the amount of the amount unused???? If u want to charge me for 1 mile by gawd then do so but to keep n to charge for 8 month is utter bs!!!!!! And I will bet on it prowarn what FORD AND Budco is doing!!!!
That’s for sure because making money by robbing people yeah not happening I will educate as many and post it on social media as much as possible
Robert
Irvine,California,
United States
Correction
#4Consumer Comment
Mon, June 03, 2019
Listed incorrectly as "Owner", should be Consumer Comment..
I do not now or have I ever worked for Ford or any of it's affiliates.
Robert
Irvine,California,
United States
Questions
#5REBUTTAL Owner of company
Mon, June 03, 2019
It is amazing that you sold the vehicle at exactly 36,001 miles, but as you know a warranty is made up of not only the miles but age of the vehicle. So here are a couple of items you failed to mention.
What Month/Year did you originally purchase the truck?
What were the terms of the Extended Warranty, that is how many months and how many miles did it cover?
Perhaps the most important question. What did the WRITTEN WARRANTY state about coverage and refunds for any "unused" portion?
