Brian
Conway,#2Author of original report
Sat, November 07, 2009
Gary Yeoman's Steve Ferrarri tells me he is going to get my car fixed "one way or another." He passes on the information to his boss. They give me the "we will call you back LIE" about three more times. Finally, Steve gets some lady I've had no interaction with to tell me they tried to get the warranty fixed but they couldn't "and Steve said their is nothing else he can do for me."
So they admitted they made a mistake, they tried to fix it without spending any money from their own pockets (reinstating the warranty), and since that didn't work they have decided their is nothing else they can do for me. That is CUSTOMER SERVICE in all of it's glory. What they could do is pay to fix the car or take it back and make right by a customer they lied to "on accident," but since I can't afford to take them to court they've decided I should just be stuck with a $14,000 car that needs a $5000 engine repair.
I still have yet to have ONE person return my call from Gary Yeoman's that said they would.