Wil
woodinville,#2Author of original report
Mon, June 08, 2009
I had a call with Gateway (something that was quite impossible to obtain prior to filing a complaint with BBB, upon entering S/N of the computer in question, automated message informs that you must contact MPC (which is delinquent) and you're disconnected). Representative confirms basic facts of my complaint, namely: - Company refuses to service my laptop b/c the warranty for the pro line was sold to MPC - Company also refuses to honor standard 3-year business warranty - He pointed out existance of the clause on the warranty statement which permits the company to modify the terms without notice and at any given time. Substance of my complaint is still the same: Gateway has chosen to play legal shenanigans and therefore is not worthy of my (or, for that matter, anyone's) business. Terms of their warranty are liquid and not worth the paper on which they're written.