Blahsblah2001
Copley,#2UPDATE EX-employee responds
Mon, July 20, 2009
Chapel Hill has awful customer service as well. When you take it in for the 4th repair, take it in to the store in Montrose (285.) I used to work there and we get horror stories from people all the time about the awful customer service at Chapel. Tell the GS agent at Montrose about the awful time you've had with Chapel and they'll redouble their efforts to help you. We're kind of embarrassed to be related to that store....
Blahsblah2001
Copley,#3UPDATE EX-employee responds
Mon, July 20, 2009
Chapel Hill has awful customer service as well. When you take it in for the 4th repair, take it in to the store in Montrose (285.) I used to work there and we get horror stories from people all the time about the awful customer service at Chapel. Tell the GS agent at Montrose about the awful time you've had with Chapel and they'll redouble their efforts to help you. We're kind of embarrassed to be related to that store....
Blahsblah2001
Copley,#4UPDATE EX-employee responds
Mon, July 20, 2009
Chapel Hill has awful customer service as well. When you take it in for the 4th repair, take it in to the store in Montrose (285.) I used to work there and we get horror stories from people all the time about the awful customer service at Chapel. Tell the GS agent at Montrose about the awful time you've had with Chapel and they'll redouble their efforts to help you. We're kind of embarrassed to be related to that store....
Blahsblah2001
Copley,#5UPDATE EX-employee responds
Mon, July 20, 2009
Chapel Hill has awful customer service as well. When you take it in for the 4th repair, take it in to the store in Montrose (285.) I used to work there and we get horror stories from people all the time about the awful customer service at Chapel. Tell the GS agent at Montrose about the awful time you've had with Chapel and they'll redouble their efforts to help you. We're kind of embarrassed to be related to that store....
Zach
Wheeling,#6UPDATE EX-employee responds
Tue, June 30, 2009
Under the bestbuy service plan you mentioned, after the forth repair, your computer falls under the no-lemon policy. So you will be able to get a new computer if checked in for the same problem 4 times. Also, check the computer the next time you get it back before signing off on the service order. I wouldn't take it back until they corrected the issue. Once you sign that Service Order Receipt, you are stating that the repair is complete to your satisfaction. You may also want to contact consumer relations with the issue. They are very good at ensuring the customer has a positive experience with the company.