- Report: #950521
Complaint Review: GEICO AGENTS DAN WHITE AND ERIC ASCHE PUSHY AGENTS ANGRY I WOULDN'T WRITE A POLICY AND HARRASSED/INTIMIDATED AND HUMILIATED ME! TRIED TO BAR ME IN THEIR SYSTEM! - Washington District of Columbia
Reported By:
PePe -
Dallas, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
GEICO AGENTS DAN WHITE AND ERIC ASCHE PUSHY AGENTS ANGRY I WOULDN'T WRITE A POLICY AND HARRASSED/INTIMIDATED AND HUMILIATED ME! TRIED TO BAR ME IN THEIR SYSTEM!
One GEICO Plaza Washington, 20076 District of Columbia, United States of America
Phone:
800-861-8380
Web:
www.geico.comW
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GEICO AGENTS DAN WHITE AND ERIC ASCHE PUSHY AGENTS ANGRY I WOULDN'T WRITE A POLICY AND HARRASSED/INTIMIDATED AND HUMILIATED ME! TRIED TO BAR ME IN THEIR SYSTEM! Geico Auto Insurance PUSHY AND RUDE/ TRIED TO SABOTAGE ME WHEN I REFUSED TO WRITE A POLICY RIGHT THEN. LIED ON ME AND HARRASSED ME UNNCESSARILY. Washington, District of Columbia
i called in to geico insurance today to check and see if a previous quote given was still in the system. i spoke to dan white who told me the quote was and he immediately wanted to write the policy. i told him i would not get the policy until oct.9 and he suddenly blurted out that i would have to get my licence within 30 days and i told him i was informed by the first agent of that and he then demanded to know if i would have my license. i told him i planned on having it but the courts wanted me to have the sr22 first and then the judge would determine my fines. i told him i had to pay the fines and because i did not know what they were i could not speak in the affirmative because i needed to know what they were. he became angry at this and said he needed to speak to his manager. i was still wondering how i was still on the phone when all i wanted to know was if the quote was still valid. that was my only question. i had already answered all the questions on the last call and by this time mr. white was very rude. mr. white came back to the phone and stated his manager said they were declining to write me insurance. i only had a quote. i asked why. i then asked to speak to his manager. his manager, mr. eric asche came on the phone and was equally rude and he started to demand for me to say unequivically if i would have my license in 30 days. i told him i hoped so and this wasn't good enough for him and he suddenly blurted out they were declining to write me. my entire family is with geico and i couldn't understand how a call regarding a quote turned into this. these guys were trying to sabotage me. point blank. it was nothing but sabotage.
i called back and spoke to a man named john and explained to him what happened and he pulled up my information and said "oh yeah, we can't write you insurance until you get your license". but i needed the sr22 to get the license and it was already approved until they got angry". i asked to speak to a manager and he said he didn't have one. i know people working at geico and they all have managers. i then asked for the number to the corporate office and he said he "didn't feel comfortable giving that to me" and then stated "you are on google. pull it up. its on the internet". i was shocked at not only his behavior but the behavior of mr. dan white and mr. eric asche. they seemed like the customers just don't matter at all.
i hung up and called back and spoke to chandra maday who seemed geniunly appalled how i was treated and apologized but she sent me right back to eric asche. when i spoke again to eric asche he changed his tune and said they would "work with me" and that he simply wanted me to give affirmation i would have my licence in 30 days. i was still shocked they were "demanding" to know this as the very first agent who i spoke to simply stated it and left it at that. i told him yes. then he said "well i am running your motor vehicle report from tenneseee to make sure nothing else had come up". this was the weirdest customer experence i had ever had with an insurance company. he told me he worked the texas region but he took such an interest in me to run my report again to "double check" even though it was for tennessee.
this was nothing but sabotage and harrassment and intimidation. nothing more or less. i can't believe gieco is letting people like this rule the roost. i just put a complaint on facebook as well and my complaint was one of dozens i saw all regarding customer service.
i need to speak to someone about this. my entire family is covered with geico insurance and i am ready to tell them all to cancel thier policies and go elsewhere. no company employee should get away with treating people like this and forcing people to have to file all their complaints online because no managers are available.
*** its been two hours and i have called geico several times and no one can find the number to the corporate office or a manager. ive spoken to several departments and several different agents. this is unbelievably terrible customer service.****
Finally after being on the phone for about 4 hours trying to find someone, anyone, to give me the number to the Corporate Office, i finally spoke to a guy who had me hold over 30 minutes and he stated he finally found the number to the corporate office and when i just called the number it is to geico motorcyle claims. omg.. this is a nightmare.The GEICO Gecko is typing ...
GEICO MANAGMENT MAKES IT IMPOSSIBLE TO REACH THEM AND THEIR EMPLOYEES ARE AFRAID. THIS FORCES PEOPLE TO HAVE NO CHOICE BUT TO GO TO THE INTERNET TO AIR THEIR GREIVANCES.
i called back and spoke to a man named john and explained to him what happened and he pulled up my information and said "oh yeah, we can't write you insurance until you get your license". but i needed the sr22 to get the license and it was already approved until they got angry". i asked to speak to a manager and he said he didn't have one. i know people working at geico and they all have managers. i then asked for the number to the corporate office and he said he "didn't feel comfortable giving that to me" and then stated "you are on google. pull it up. its on the internet". i was shocked at not only his behavior but the behavior of mr. dan white and mr. eric asche. they seemed like the customers just don't matter at all.
i hung up and called back and spoke to chandra maday who seemed geniunly appalled how i was treated and apologized but she sent me right back to eric asche. when i spoke again to eric asche he changed his tune and said they would "work with me" and that he simply wanted me to give affirmation i would have my licence in 30 days. i was still shocked they were "demanding" to know this as the very first agent who i spoke to simply stated it and left it at that. i told him yes. then he said "well i am running your motor vehicle report from tenneseee to make sure nothing else had come up". this was the weirdest customer experence i had ever had with an insurance company. he told me he worked the texas region but he took such an interest in me to run my report again to "double check" even though it was for tennessee.
this was nothing but sabotage and harrassment and intimidation. nothing more or less. i can't believe gieco is letting people like this rule the roost. i just put a complaint on facebook as well and my complaint was one of dozens i saw all regarding customer service.
i need to speak to someone about this. my entire family is covered with geico insurance and i am ready to tell them all to cancel thier policies and go elsewhere. no company employee should get away with treating people like this and forcing people to have to file all their complaints online because no managers are available.
*** its been two hours and i have called geico several times and no one can find the number to the corporate office or a manager. ive spoken to several departments and several different agents. this is unbelievably terrible customer service.****
Finally after being on the phone for about 4 hours trying to find someone, anyone, to give me the number to the Corporate Office, i finally spoke to a guy who had me hold over 30 minutes and he stated he finally found the number to the corporate office and when i just called the number it is to geico motorcyle claims. omg.. this is a nightmare.The GEICO Gecko is typing ...
GEICO MANAGMENT MAKES IT IMPOSSIBLE TO REACH THEM AND THEIR EMPLOYEES ARE AFRAID. THIS FORCES PEOPLE TO HAVE NO CHOICE BUT TO GO TO THE INTERNET TO AIR THEIR GREIVANCES.
1 Updates & Rebuttals
Concerned GEICO associate
spotsylvania,Virginia,
United States of America
I want to help you
#2UPDATE Employee
Sun, December 09, 2012
I am a GEICO associate and I am so sorry you were treated in that manner. I can assure you that we do not condone that type of behavior and we take feedback from our customers very seriously. I was curious to know if you ever received the address for our corporate office? Since then were you able to get your issue resolved in terms of obtaining insurance. I am one of the supervisors at our Fredericksburg, VA location and I would be willing to have someone help you with your insurance needs if necessary. Please still consider us for insurance. That experience you had is not a true representation of our company.
Thank you and sorry for that call
