- Report: #28845
Complaint Review: Genesis Energy - Wellington
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Author Not Confirmed
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Genesis Energy
Customer Care Centre Private Bag 3131, Hamilton, New Zealand Wellington, New Zealand
Phone:
644-0800 436374
Web:
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Genesis Energy, A BIG POWER COMPANY RIPOFF Hamilton New Zealand
I'm in New Zealand, and I've just come back from 2 months in Canada and the US.
Before I left , I paid **$350** to the power company to cover the period that I was away for. I live on my own, so the bills are usually small.
Imagine my horror when I get an email from my sister saying that my power has been **disconnected** !!!!!!! #$@#$#@@$
Now , I would have thought that $350 is ample for an unoccupied house for 2 months. The only things using power in that time are hot water (usused, of course), fridge and burglar alarm.
Genesis took over from another company, and when they did so, they sent out all the usual guff about **how we're pleased to serve you, yada yada yada**. Yeah, right .....
I have NEVER in my life had such a shoddy experience as I have had with them. I will be switching power companies (leaving Genesis Energy), and if there is anyone in New Zealand who reads this, I will encourage them to do the same.
Cheers .....
Andy
Wellington, Other
Before I left , I paid **$350** to the power company to cover the period that I was away for. I live on my own, so the bills are usually small.
Imagine my horror when I get an email from my sister saying that my power has been **disconnected** !!!!!!! #$@#$#@@$
Now , I would have thought that $350 is ample for an unoccupied house for 2 months. The only things using power in that time are hot water (usused, of course), fridge and burglar alarm.
Genesis took over from another company, and when they did so, they sent out all the usual guff about **how we're pleased to serve you, yada yada yada**. Yeah, right .....
I have NEVER in my life had such a shoddy experience as I have had with them. I will be switching power companies (leaving Genesis Energy), and if there is anyone in New Zealand who reads this, I will encourage them to do the same.
Cheers .....
Andy
Wellington, Other
2 Updates & Rebuttals
Frank
xxx,Georgia,
EDitor's Comments
#2Consumer Comment
Thu, September 05, 2002
We are investigating this matter to ensure that this company has not intimidated the victim.
Retraction of my comments
#30
Wed, September 04, 2002
I posted some comments about Genesis Energy two days ago. I've since had second thoughts , and have found that they had valid resaons for disconnecting me. I therefore unconditionally retract all comments made about them. Also - I am making this retraction on my own - I have not been told or asked to do this.
