- Report: #205609
Complaint Review: Gexa Energy - HOUSTON Texas
-
Author Confirmed
Why?
Gexa Energy
20 GREENWAY PLAZA SUITE 600 HOUSTON, 77046 Texas, U.S.A.
Phone:
713-961-9399
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Gexa Energy ripoff, on their own time, bulk billing HOUSTON Texas
We were refered to Gexa by a friend who thought they were wonderful. When we signed up with them in June or July of 05 we asked for automatic bill deduction. We were told no problem, as for today August 06 so bills were late and we were even shut off a time or two.
My biggest complaint comes from the fact that they estimated our bill for a year then slapped us with a THREE THOUSAND DOLLAR PLUS bill for the make up. We called and at first their story was that TXU had estimated it for a year so they didn't know until their bill came in. So we called TXU and they said in their policy that they can't estimate a bill for more than six months. So we were lied to and almost disconnected because we did not have three thousand dollars to pay. We ended up having it broken up into four payments of almost a thousand dollars each month which is KILLING us as we have a new baby. To this day we have fighting them about late fees and such because we are doing payments instead of paying all that right away. We also still get disconnection notices and have to call about them each month. I have never had such a problem with ANY company. We had to skip a house payment over this.
Destiny
Houston, Texas
U.S.A.
My biggest complaint comes from the fact that they estimated our bill for a year then slapped us with a THREE THOUSAND DOLLAR PLUS bill for the make up. We called and at first their story was that TXU had estimated it for a year so they didn't know until their bill came in. So we called TXU and they said in their policy that they can't estimate a bill for more than six months. So we were lied to and almost disconnected because we did not have three thousand dollars to pay. We ended up having it broken up into four payments of almost a thousand dollars each month which is KILLING us as we have a new baby. To this day we have fighting them about late fees and such because we are doing payments instead of paying all that right away. We also still get disconnection notices and have to call about them each month. I have never had such a problem with ANY company. We had to skip a house payment over this.
Destiny
Houston, Texas
U.S.A.
2 Updates & Rebuttals
Gexacase
Dallas,Texas,
U.S.A.
Some advice
#2Consumer Comment
Tue, February 17, 2009
I am sorry you had such a horrible experience. Please know that if you're not with Gexa anymore, it is possible that they may not be able to authorize a disconnect unless your current retail provider also agrees. Look into it and check with whoever your current provider is. I strongly suspect that Gexa's "disconnect" notices now might be empty threats. I also had a horrible experience with Gexa, as a result of their aggressive price increases this past year. But the contract says they can, right? So we were suckers, right, nothing we can do, right? No. I figured something out. They messed up--got a bit too greedy. I'm not only an affected customer. I'm also a lawyer. They might be liable in a statewide class action. Please contact me if you have any interest in getting involved--especially in you know of others who signed up for variable-rate plans back a few years ago. [email protected]
Gregg
Sugar Land,Texas,
U.S.A.
***try to get a feel
#3Consumer Comment
Fri, January 23, 2009
having a new baby means your home all the time thus using a lot more electric...also if your new in your house talk to the neighbors of a like kind to get a feel for their bills....if you have been in the house a couple of seasons you should of had a feel for what the bill should be............however this can vary if gas sky rockets and your not lockin to a rate ( a great reason to do so ) the fact is...being an adult comes with a set of skil sets that one needs in life and you have not yet acquired your energy bill skill set management one yet....yes i know all that you have to learn takes years but a little less i pod and a little more study about those skil sets wil get you there ahead of the pack...as we all have to get through it fact is you have been living on their dime and now have to pay and the onus is on you not them btw........babies are expensive and 3k is nothing compared to whata ahead so find the skills fast.............or you wil be writing a lot of these
