Complaint Review: G&G Holistic Rehabilitation - Delray Florida

I was looking for a holistic alcohol rehabilitation facility for my daughter.  She willingly wanted to attend and I did some on line research after someone recommended G&G of Florida.  I easily found their website and thoroughly read everything it said.  I was impressed with the attention to alternative treatment modalities, the emphasis on healthy cooking with a chef and exercise.  Yoga, massage, acupuncture and meditation are touted as integral parts of the program.

I arranged for admission to G&G Holistic Rehabilitation with an apparently kind and caring representative.  She told me that the Delray facility was newer and had advantages in terms of additional holistic aspects.  She explained that my daughter, who had already spent 7 days in detox, would be under observation for 24 hours.  I explained that she had been in detox for 7 days.  The representative said that a driver would pick her up at the airport.

Everything went wrong from then on.  I first received a call from someone from Palm Partners, who thought he was picking me up at the airport.  I thought he was the limo driver.  I next received a chirpy message from a woman with Palm Partners who announced that my daughter had arrived.  I still thought she was a limo service.

I learned the following afternoon that my daughter was again placed on medical detox.  She was awakened at 12:30 a.m. and 3:30 a.m. to be checked.  Then she was taken to another location called the treatment center where she sat through hours of group sessions.  There were no yoga classes, no breathing lessons, no alternative treatments at all.  She started the day without breakfast and instead of wholesome food, was given the option of buying junk snacks at inflated prices.  Instead of a chef, the food is allegedly "catered by a gourmet service" and consisted of meatballs resembling dog food and dried baked ziti.  No yoga, no breathing, no resting, no meditation, no healthy food.  Just the standard rehabilitation mill mixing heroin and pill addicts with day long AA sessions.

I called the admissions person who quickly switched me to a supervisor.  He became compative when I expressed concern for the bait and switch tactics. He promised to have a supervisor call. 

A nice but unknowing family counsellor called me and I then learned that my daughter was not at G&G Holistic but at an allegedly related facility named Palm Partners.  She could not confirm whether my daughter was in the residential facility and expressed surprise that no one told me about Palm Partners.  At least she was honest.  She also stated that she had not called in response to the supervisor at G&G.  She recommended that I call the Executive Director.

The Executive Director tried to convince me that my daughter was misrepresenting the conditions but when I inquired about the holistic aspects, I received more conflicting information.   He did admit that there was no chef at Palm Partners but otherwise tried to guilt trip me into making my daughter stay at Palm Partners.

The admissions person later claimed to have told my daughter that the substitute facility was Palm Partners.  This same person later insisted that both facilities were the same, despite the fact that other people, including the Executive Director, explained they were different in many respects.  A review of the website for Palm Partners does not address the holistic aspect advertised by G&G. 

We researched online and found numerous complaints echoing the same kind of misrepresentation that we encountered.  If Oreos and Cheesits are holistic, then go to Palm Partners.  After reading about the problems in G&G North Miami, I doubt if there is anything better there.

The State of Florida and the insurance companies should go after these peoples.  How can you promote rehabilitation if you can't tell the truth?