Complaint Review: giant fitness - woodbury heights New Jersey

although a problem with most discount gyms, Giant does seem to hire the nottom of the barrel. here is how these business models work, once that get your sign up fee they are most certain to get the renewal fee at least once and most customers take months to cancel. The gym could care less if you come or are happy. there is always another sucker to start the process over again. the last thing they want is you coming four or five times a week putting wear and tear on the equipment. sign you up and forget about you. The Delran one is the absolute worst one without question. The manager, chris, is a disgrace to any business the wa he treats the kids working there. No wonder they take it out on the members. For minimum wage, what would one expect?

The fact that you stated Giant Fitness employees pride themselves in customer satisfaction compelled me to chime in. I have written emails twice to your facility and mailed a hard copy a I wrote on Christmas dat and again a couple of days after. My complaint was about how horrible your customer service is - how incredibly rude the girl at the desk was in Christmas day - not looking from her texting to greet customers - hanging up on people without a goodbye, and loudly complaining to anyone who would listen how she didn't want to be there. This is a pattern with this gym (or at least the Woodbury one where I go) - rude, inattentive desk staff. The fact that my emails have been ignored seriously makes me want to quit the gym - if someone can't even send back a response "so sorry - we will deal with this" - this truly shows that Giant Fitness does not "pride" itself on customer satisfaction/service. Your front desk staff are the first contact members and prospective members have when entering your club - to be ignored, to not even have a hello mumbled at you is off-putting to say the least. You're staffed by a bunch of teenagers who simply want to text all day and their attitude is getting very old. the girl on Christmas day had the worst attitude of all (to the point I thought of saying something to her when I was on the treadmill and heard her over and over again...and heard people walk by commenting on her "great mood") - the other day, when I wrote the second email to address my customer service concern, it was a different girl, but she too didn't greet anyone or look up from her phone. Customer service needs to be addressed and it would be nice if someone could take the time to respond to customer emails - I truly think my emails being repeatedly ignored will be the final factor in my friends and I deciding to seek out a new gym this year.

It is unfortunate the individual posting this complaint is so disturbed.  Particularly since Giant Fitness staff and employees pride themselves in customer satisfaction.  All members, upon signing a 12 month contract, are subject to an annual rate guarantee/maintanence fee.  This fee takes place on or about 6 months after signing the intitial contract.  This is specifically stated on each contract.  After reviewing the contract, all members must sign agreeing to the terms.  Some would lead you to believe otherwise. 

Our Platinum Membership is $19.99 a month.  The membership entitles members to unlimited monthly tanning(once per day).  Guests must be accompanied by the member when on premises.  Members also have access to 400 fitness centers nationwide at their disposal as a Platinum Members.

The incident which this member is referring to could have simply been avoided had the member followed the Giant Fitness Platinum Benefit Guidelines.  After parking in the handicapped parking area by the front doors (which by the way he is not even handicapped), the member checked in both him and his guest.  The member was on premises for maybe 20 minutes, if that.  The member got in his truck in the handicapped parking area by the front doors.  He then left.  The employee politely asked the guest if she was aware that the member had left.  She responded, yes, I think so.  She was then informed that she had to be accompanied by the member.  She said ok and left.  About 10 minutes later the member returned furious.  Once again, we explained the Giant Fitness Platinum Membership Guidelines. The member made comments such as you don't know who your messing with.  I work for NBC insinuating we were a ripoff.  He demanded a full refund.  We even offered to cancel his membership.  Especially since he was so unhappy and also had 4 other memberships elswhere.  This was unacceptable to the member.

In closing, all Giant Fitness Centers are bonded & registered with the state of NJ.  All contracts must be approved by the state of NJ before being bonded. Which addresses this gentleman's phony contract allegations.  For $19.99 a month this is an outstanding deal and it is apparent that this gentleman just didnt get what he wanted and decided to rant & rave about our establishment because he simply cannot follow the rules.