- Report: #24253
Complaint Review: Girls Gone Wild / MRA Video - Sylmar California
-
Author Not Confirmed
Why?
Girls Gone Wild / MRA Video
P.O. Box 9231 Sylmar, 91392 California, U.S.A.
Phone:
323-965-8710
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Girls Gone Wild, MRA Video Big Joke & ripoff business from hell Sylmar California *UPDATEFOX 6 investigative reporter John Mattes first broke the story how Girls Gone Wild was marketing videos for only $9.99 consumers found the company tacking on huge fees. Thousands of consumers called it a rip-off on ripoffreport. After our story aired an attorney sued calling it deceptive advertising. Video part 1 Video part 2
On 3/20/02, I contacted Girls Gone Wild's Customer Service Department, @ 323-965-8710, @ 1855 EST, to cancel my collection. I spoke to representatives Tracy, then Marissa to cancel the series. Afterwards, they sent me GGW 5, 6, & 7 as three XXX videos, that I immediately returned in the mail, insured.
One tape 'still arrives' monthly, all unopened & refused. To date, I'm still getting credit card billings. But now, their customer service line is just a recording! What a bummer!
Charlie
Lebanon, Pennsylvania
One tape 'still arrives' monthly, all unopened & refused. To date, I'm still getting credit card billings. But now, their customer service line is just a recording! What a bummer!
Charlie
Lebanon, Pennsylvania
4 Updates & Rebuttals
An Imperfect Resolution but Still Fighting!
#20
Mon, November 18, 2002
After I desperately managed to quit their monthly program, I ordered one tape for $9.99 only to discover, reluctantly, I was placed back into their monthly program, without my knowledge or permission!
I placed a telephone call to their customer service office, at 323-965-8710, taking approximately ten minutes for one of their representatives to answer. I was forwarded to the office manager, Marissa, then after ten more minutes unanswered, I hung-up!
I refused the three videos arriving via the post, then informed my credit card company to stop all further payments. To date, I have only two of the three refused videos credited to my account, thus, I still strongly desire the one final $24.98 refund! All packages routes are scanned carefully into the post office's computer system then hand scanned 'immediately' upon delivery, so, there's no reason for a missing, refused package being lost in the mail.
The U.S. Post Office Inspector General's Office in Chicago, informed me they don't handle refunds and most Bureau of Consmer Protection agencies just 'mediate' grievances. Needless-to-say, I am highly irate at my inability to receive a quick and satisfactory solution to my problem!
An Imperfect Resolution but Still Fighting!
#30
Mon, November 18, 2002
After I desperately managed to quit their monthly program, I ordered one tape for $9.99 only to discover, reluctantly, I was placed back into their monthly program, without my knowledge or permission!
I placed a telephone call to their customer service office, at 323-965-8710, taking approximately ten minutes for one of their representatives to answer. I was forwarded to the office manager, Marissa, then after ten more minutes unanswered, I hung-up!
I refused the three videos arriving via the post, then informed my credit card company to stop all further payments. To date, I have only two of the three refused videos credited to my account, thus, I still strongly desire the one final $24.98 refund! All packages routes are scanned carefully into the post office's computer system then hand scanned 'immediately' upon delivery, so, there's no reason for a missing, refused package being lost in the mail.
The U.S. Post Office Inspector General's Office in Chicago, informed me they don't handle refunds and most Bureau of Consmer Protection agencies just 'mediate' grievances. Needless-to-say, I am highly irate at my inability to receive a quick and satisfactory solution to my problem!
An Imperfect Resolution but Still Fighting!
#40
Mon, November 18, 2002
After I desperately managed to quit their monthly program, I ordered one tape for $9.99 only to discover, reluctantly, I was placed back into their monthly program, without my knowledge or permission!
I placed a telephone call to their customer service office, at 323-965-8710, taking approximately ten minutes for one of their representatives to answer. I was forwarded to the office manager, Marissa, then after ten more minutes unanswered, I hung-up!
I refused the three videos arriving via the post, then informed my credit card company to stop all further payments. To date, I have only two of the three refused videos credited to my account, thus, I still strongly desire the one final $24.98 refund! All packages routes are scanned carefully into the post office's computer system then hand scanned 'immediately' upon delivery, so, there's no reason for a missing, refused package being lost in the mail.
The U.S. Post Office Inspector General's Office in Chicago, informed me they don't handle refunds and most Bureau of Consmer Protection agencies just 'mediate' grievances. Needless-to-say, I am highly irate at my inability to receive a quick and satisfactory solution to my problem!
An Imperfect Resolution but Still Fighting!
#50
Mon, November 18, 2002
After I desperately managed to quit their monthly program, I ordered one tape for $9.99 only to discover, reluctantly, I was placed back into their monthly program, without my knowledge or permission!
I placed a telephone call to their customer service office, at 323-965-8710, taking approximately ten minutes for one of their representatives to answer. I was forwarded to the office manager, Marissa, then after ten more minutes unanswered, I hung-up!
I refused the three videos arriving via the post, then informed my credit card company to stop all further payments. To date, I have only two of the three refused videos credited to my account, thus, I still strongly desire the one final $24.98 refund! All packages routes are scanned carefully into the post office's computer system then hand scanned 'immediately' upon delivery, so, there's no reason for a missing, refused package being lost in the mail.
The U.S. Post Office Inspector General's Office in Chicago, informed me they don't handle refunds and most Bureau of Consmer Protection agencies just 'mediate' grievances. Needless-to-say, I am highly irate at my inability to receive a quick and satisfactory solution to my problem!
