- Report: #70841
Complaint Review: Global Solutions - Champlain New York
-
Author Not Confirmed
Why?
Global Solutions
P.O. Box 3053 Champlain, 12919 New York, U.S.A.
Phone:
888-276-8820
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Global Solutions - Credit Pro Services False Credit Card Claims Refunds Not Honored Champlain New York
This company has not responded to my repeated requests for a $349.00 refund as promised in their advertising and materials. Contacting customer service is a waste of time since it appears they are there to buy time for the company. They will tell you that the refund is being reprocessed and ask that you wait for an additional 2-3 weeks, each time you call. This company is a total "Rip-Off". I have provided the BBB report(below) on this company for all to see and beware of the unethical practice of Global Solutions (a.k.a. Credit Pro Services)
Better Business Bureau, Inc.
741 Delaware Avenue
Suite 100
Buffalo, NY 14209
(716) 881-5222
GLOBAL SOLUTIONS
PO Box 3053
Champlain, NY 12919
View Location Map
Principal: J. Walker
Local Phone Number: (888) 276-8820
TOB Classification: Credit Card-Offers & Plans
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
Our file contains a pattern of complaints from consumers who report that Global Solutions told them they would receive a Mastercard with a $3000 limit if they paid an advance fee of $349. After the consumers paid the fee they either did not receive anything or received a package from the company that did not contain the promised credit card. The consumers report the package contains an application for a credit card. This
card is not an all purpose card, but a sort of debit card that can be used with money they have had deducted from their pay.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints
Number of complaints processed by the BBB since the firm's BBB file was opened in July of 2003: 35
Number of complaints processed by the BBB in last 12 months: 35
Complaints Concerned
Sales Issues: 7
Outcome of all complaints -
Resolved: 4; Unresolved: 2; Company did not respond: 1
Refund or Exchange Issues: 27
Outcome of all complaints -
Resolved: 22; Unresolved: 1; Company did not respond:
4
Credit or Billing Issues: 1
Outcome of the complaint -
Resolved: 1
Company Advertising
In August 2003 , the Bureau sent Global Solutions a letter requesting information such as the types of credit offered, the names of the financial institutions that issued the credit and the names of 10 people who have received credit through their program. The company did not provide the requested information to the Bureau.
Credit Pro Services has an unsatisfactory report with the Bureau because they have not substantiated their credit claims.
Additional File Information
The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.
Educational/General Comments
When evaluating credit card offers, first determine who is making the offer. Think twice about the offer if it comes from a company that is not a credit card issuer and if the company requires a fee to process your application. It may only be promoting a credit card used to make purchases from its own catalog.
When applying for a credit card, find out about its terms and conditions. What is the annual percentage rate? Is there an annual fee? When evaluating credit card offers consider your bill paying habits. Make sure to get details about the offer in writing.
If you're having difficulty obtaining credit, be leery of ads appearing in the classified sections of local newspapers, offering guaranteed credit cards for advance fees, regardless of credit history, A word of caution: you will pay more if you deal with a credit card broker instead of directly with the bank issuing the credit card. Credit card brokers often receive payment from the bank on each new client they bring in.
Consumers who wish to file a complaint can contact the Federal Trade Commission at 877-382-4357 and/or Phonebusters for Canadian companies, by calling 888-495-8501. (Phonebusters is the national deceptive telemarketing call center operated by the Ontario, Canada, Provincial Police.)
Report as of: 11/3/2003
Copyright: 2003 Better Business Bureau, Inc.
As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. BBB reports may not be reproduced for sales or promotional purposes. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
For further information about this type of business category, please read the following publications, provided by the Council of Better Business Bureaus:
Credit Card Laundering
Albert
Richmond Annex, California
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Better Business Bureau, Inc.
741 Delaware Avenue
Suite 100
Buffalo, NY 14209
(716) 881-5222
GLOBAL SOLUTIONS
PO Box 3053
Champlain, NY 12919
View Location Map
Principal: J. Walker
Local Phone Number: (888) 276-8820
TOB Classification: Credit Card-Offers & Plans
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
Our file contains a pattern of complaints from consumers who report that Global Solutions told them they would receive a Mastercard with a $3000 limit if they paid an advance fee of $349. After the consumers paid the fee they either did not receive anything or received a package from the company that did not contain the promised credit card. The consumers report the package contains an application for a credit card. This
card is not an all purpose card, but a sort of debit card that can be used with money they have had deducted from their pay.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints
Number of complaints processed by the BBB since the firm's BBB file was opened in July of 2003: 35
Number of complaints processed by the BBB in last 12 months: 35
Complaints Concerned
Sales Issues: 7
Outcome of all complaints -
Resolved: 4; Unresolved: 2; Company did not respond: 1
Refund or Exchange Issues: 27
Outcome of all complaints -
Resolved: 22; Unresolved: 1; Company did not respond:
4
Credit or Billing Issues: 1
Outcome of the complaint -
Resolved: 1
Company Advertising
In August 2003 , the Bureau sent Global Solutions a letter requesting information such as the types of credit offered, the names of the financial institutions that issued the credit and the names of 10 people who have received credit through their program. The company did not provide the requested information to the Bureau.
Credit Pro Services has an unsatisfactory report with the Bureau because they have not substantiated their credit claims.
Additional File Information
The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.
Educational/General Comments
When evaluating credit card offers, first determine who is making the offer. Think twice about the offer if it comes from a company that is not a credit card issuer and if the company requires a fee to process your application. It may only be promoting a credit card used to make purchases from its own catalog.
When applying for a credit card, find out about its terms and conditions. What is the annual percentage rate? Is there an annual fee? When evaluating credit card offers consider your bill paying habits. Make sure to get details about the offer in writing.
If you're having difficulty obtaining credit, be leery of ads appearing in the classified sections of local newspapers, offering guaranteed credit cards for advance fees, regardless of credit history, A word of caution: you will pay more if you deal with a credit card broker instead of directly with the bank issuing the credit card. Credit card brokers often receive payment from the bank on each new client they bring in.
Consumers who wish to file a complaint can contact the Federal Trade Commission at 877-382-4357 and/or Phonebusters for Canadian companies, by calling 888-495-8501. (Phonebusters is the national deceptive telemarketing call center operated by the Ontario, Canada, Provincial Police.)
Report as of: 11/3/2003
Copyright: 2003 Better Business Bureau, Inc.
As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. BBB reports may not be reproduced for sales or promotional purposes. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
For further information about this type of business category, please read the following publications, provided by the Council of Better Business Bureaus:
Credit Card Laundering
Albert
Richmond Annex, California
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
2 Updates & Rebuttals
Albert
Richmond Annex,California,
U.S.A.
I got the call from Matt Loewen -- Give Me My Money!!! ..Thanks to Rip-Off Report
#2Author of original report
Tue, November 04, 2003
11/04/2003>>> I just received a call from Matt Loewen [Ken stated he was a go between for Payment Resources International and Global Solutions, however, he addressed himself as an employee of Payment Resources International and has a phone extention at the company>>>(949)729-1400x146 located in Orange County California]. He asked for my bank account number and routing number so that the $349.00 can be credited back to my account. He said he has had a ton of problems with Global Solutions and if he could get the credit done tomorrow, I will have the refund by this coming Thursday. I told him that was not acceptable and that I must cancel my small claims case, update our local news station's investigative reporter, update badbusinessbureau.com report and since I must make all these efforts to prevent his company's name from being involved, it is imperative that he process my refund today. He stated that he would get it done today and that I should have the refund in my bank by tomorrow morning(11/05/2003). He informed me that Payment Resources International terminated relations with Global Solutions back in August 2003. Thanks to everyone at Rip-Off Report. You are the best in every sense of the word (^_^). Oh, and don't worry, if the refund is not in my bank by noon tomorrow, I will let everyone know. I hope that the steps I've taken [including the ones advised in your Rip-Off report]will help others in dealing with Global Solutions.
Albert
Richmond Annex,California,
U.S.A.
It's great to have a source for retaliation against fraud like RipOffReport.com
#3Author of original report
Tue, November 04, 2003
I know from this day forward to check with their site before I deal any other company offering promises. After reading the Rip-OffReport advice, I called my bank and told them about the illegal activities of Global Solutions and, with my bank statement in hand, I provided the 6/20/2003 ACH date of debit to my banker. I then asked, nicely, for the ACH processor's info. My bank called me the same day and gave the name "Hancock Bank of Mississippi (228-868-4567). Since I'm on the West coast, it was too late to call the ACH processor yesterday, so I called today. They stated that Global Solutions uses a smaller 3rd party processor (Payment Resources International-888.729.3539)and that I should contact their customer service dept and explain the situation. I called Payment Resources International and spoke with Ken, Technical Support Rep (he avoided to give his last name). He was reluctant to help at first stating that there was nothing they can do since they only processed the money and that I should deal directly with Global Solutions. However, I politely explained that I have small claims papers in my hand, I've informed our local news station (Kron-TV, Contact4>> 800.414.5766) and they seem very interested to inform the public, and I've posted a detail report on badbusinessbureau.com about Global Solutions illegal activities. I then informed him that they are an accessory to this illegal activity and if they don't get involved they will be named specifically. [One minute, I hear my phone ringing now and "wha da ya kno?", it's Ken from Payment Resources International. He's telling me that I will receive a call from Matt Loewen, an independent sales agent. Ken is saying Matt is a middleman between his company and Global Solutions so I say, "Why do I need a salesman to call me? I don't want to buy anything." Ken said, "Trust me, you want the call from this guy. You'll be ok".] "Hmmm, wha da ya kno?" Where was I? Then Ken became more cooperative and took my account number and was able to find the transaction quickly. He then asked for my phone number and stated he would email Global Solutions and call me as soon as he knows something[By calling just now means he kept his promise]. I asked did he have a contact number other than their 888 number and he refused by stating that he only had the 888 number himself so I stated that it is impossible for them to do business with a company and only have an 888 number as a contact number so I told him that he is protecting them and would be personally named in the problem, if he does not take charge of this situation and help me. He then assured me that he will do all he can to help and that I should wait for the call. Ok, having got the call back from Ken, I wonder what this Matt Loewen has to say? I'll update again once he calls. Looks like we're getting closer to "...GIVE ME MY MONEY!!!"
