- Report: #1355591
Complaint Review: Goodmark Chevrolet INC. - Commerce Georgia
Reported By:
Devastated Buyer! -
Phenix City, Alabama, USA
Submitted:
Updated:
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Author Not Confirmed
Why?
Goodmark Chevrolet INC.
123 Elms St Commerce, 30529 Georgia, USA
Phone:
7063353196
Web:
www.goodmarkchevy.com
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Goodmark Chevrolet, INC. Goodmark goodmarkchevy.com Dealer Non compliant Federal Motor Vehicle Safety standards. Refused to repair under Warranty. Leased fleet vehicle sold as Non-Leased Fleet Vehcile. Commerce Georgia
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This letter will serve as a backdrop of the issues that have been ongoing with Goodmark Chevrolet, General Motore and Legacy Chevrolet of Columbus GA.
Breif Statements of Facts:
- It is my opinon that Goodmark Chevrolet, INC. has commited Intentional fraud.
- Based on evidence collected, it is my opinion that the is suspected VIN cloning on the vehicle I purcahsed from Goodmark Chevrolet, INC.
- Goodmark lured me to come to GA to purchase their vehicle even after knowing I was a Alabama resident and that they are not licensed to do business in Alabama.
- Goodmark sold the Vehicle to me without disclosing that the Vehicle was under recall for the following problems: Campaign #2013053 DRIVER SHIFT CONTROL FEATURE MAY DISENGAGE and Campaign #2013125 FRONT AND REAR DOOR HANDLES MAY STICK OR BIND.
- At the time of purchase, the Vehicle did not have a Federal Motor Vehicle Safety Standard label (also known as a manufacturer’s label), which is normally displayed on the doorpost, and in aother areas on the vehicle, as required by the Highway Traffic Safety Administration, all the lables had been removed from the vehicle prior to my purchase.
- Goodmark provided me misleading and/or incorrect information which lead to me purcahsing a dangeroly defective vehicle. Endangering my life, my family's life and passengers lives, and other motorist.
- Goodmark signed a Non-Leased Vehicles Odometer Disclosure Statement (Form ID GA-25) for the Vehicle and provided said document to me at the time Vehicle was delivered to me even though it was a Lease Fleet Vehicle. Non-Leased Fleet Vehicle Odometer Disclosure Statement provided to me states that providing a false statement on this form may result in fines and/or imprisonment under federal or state law.
- The price Goodmark charged me for the Vehicle exceeded the value of the Vehicle, with all its defects, at the time ofpurcahse of my Cadillac SRX VIN # for the 2013 Cadillac, WAGON 4 DOOR. Ongoing issues with the vehicle transmission and speedometer, Backup camera system, engine acceleration, etc.
- The vehicle was returned to Legacy Chevrolet (Legacy Automotive of Columbus, LLC) reference invoice # 768238 more than six (6) times for the same issues.
- My research has found that there has been more than 12 recalls on the vehicle prior to my purchasing the vehicle.
- The recall information was provided to me-- the purchaser on July 8, 2015 by the General Motors Customer Service Department by Layde at telephone # 18667905700 Ext # 10617 referencing General Motor's case # 71-149-827-8829.
- Issues range from: inadvertent acceleration of the engine.
- The speedometer reads that it is traveling at 160 miles an hour when traveling at approximately 25-30 miles and hour.
- Speedometer gage does not reset and vehicle accelerates causing the transmission to lag in it's acceleration response time.
- Also back up gallery camera error warning codes.
- Que display deffect (neon colors are seen on display)
- Purchaser is a resident of Alabama, sales tax was paid in Alabama in Lee County.
- At the time of purchase I was not told the the vehicle was a leased fleet vehivle previously registered to at least two owner in North Carolina, and has two different title numbers register to the vehivle in NC.
- Alabama GAP Insurance coverage was also sold with the vehicle.
Complaint:
Vehicle was purchased on December 2/2014.
2013 Cadillac SRX
VIN # for the 2013 Cadillac is 3GYFNCE31DS512164, WAGON 4 DOOR.
Mileage at purchase 38,864
Ongoing issues with the vehicle transmission and speedometer, Backup camera system, engine acceleration, etc since the vehicle was purchased on December 2/2014. The vehicle was returned to Legacy Chevrolet (Legacy Automotive of Columbus, LLC) reference invoice # 768238 more than six (6) times for the same issues. After purchasing the vehicle with the aid of Goodmark's sales rep I/we registered the vehicle with OnStar. Later on the same night while driving the vehicle home I received an email which stating:
"2013 Cadillac SRX
VIN: 3GYFNCE31DS512164
Recall Information
• Campaign #: 2013053
DRIVER SHIFT CONTROL FEATURE MAY DISENGAGE
• Campaign #: 2013125
FRONT AND REAR DOOR HANDLES MAY STICK OR BIND
Tire Pressure: Low (Add Air)
• One or more tires are low and need air. Inflate them to the recommended tire pressure listed below as soon as possible.
• Properly inflated tires can improve your fuel economy, vehicle performance, and tire life.
• Recommended tire pressure - Front: 35 psi,
Rear: 35 psi
Left Front:
Low, 31 psi
Left Rear:
Low, 32 psi
Right Front:
Low, 29 psi
Right Rear:
Low, 30 psi
End of OnStar Notification"
On or around December 21, 2014 I took the vehicle in to be checked, due to the recall notices and, inadvertent acceleration of the engine, the speedometer read that it is traveling at 45 miles an when in a stationary position, tire pressure reading in the cluster display reads unstable readings and fluctuated during the movement of the vehicle. The cigarette litter in the middle and rear section of the vehicle did not work. Cue display remains lit over night, even when the vehicle is turned off and gives error codes. I contact the Terry Mineral again, at Goodmark Chevrolet and informed him of the problems I was having with the vehicle. I was informed that they were aware of the problem and that there was a recall on the cluster in the the vehicle prior to my purchasing the vehicle from Goodmark Chevrolet. Terry informed me again to take the vehicle to Legacy Chevrolet (Legacy Automotive of Columbus, LLC) to get the problem fixed since they are closer to where I reside.
On or around December 23 2014, the above mentioned vehicle was brought into Legacy Chevrolet (Legacy Automotive of Columbus, LLC) due to inadvertent acceleration of the engine, the speedometer read that it is traveling at 45 miles an when in a stationary position. Tire pressure reading in the cluster display reads unstable readings and fluctuated during the movement of the vehicle and when in a stationary position. The cigarette liter in the middle and rear section of the vehicle did not work. Cue display remains lit over night even when the vehicle is turned off.
On December 24 2014 I was called to pick up the vehicle because the issue was fixed. (Evidence: invoice # 763195)
On 4/6/2014 the vehicle was returned to Legacy Chevrolet (Legacy Automotive of Columbus, LLC) reference invoice # 768238
due to the same issues, inadvertent acceleration of the engine, the speedometer read that it is traveling at 160 miles an hour when traveling at approximately 70 miles and hour on the highway. Speedometer gage does not reset and vehicle accelerates causing the transmission to lag in it's acceleration response time.
On 4/6/2014 I was called to pick up the vehicle because the issue was fixed. See invoice # 768238, 2014 I was called to pick up the vehicle because the issue was fixed. After leaving the dealership I noticed that the vehicle was performing in the same fashion. I contacted the Legacy Chevrolet (Legacy Automotive of Columbus, LLC) again and brought the vehicle in to show Mary Lewis what the speedometer reading was. Mary Lewis saw the speedometer readings, she documented the issues, took pictures and told me to "come back because there was no one there that could trouble shoot the problem". At this point, I began to video tape the and take pictures to prove what was happening with the vehicle.
On May 14th 2015 I video tape the vehicle speedometer gage reading traveling speed of 60 miles, when traveling 30-35 miles and hour. I brought the video and pictures to Legacy Chevrolet (Legacy Automotive of Columbus, LLC) and spoke to Pamela Soskin, Legacy Automotive Warranty Administrator about the problem and emailed her a picture of the display reading in the vehicle. I explained to her that the problem persist and that the oil life light indicator remains on even though vehicle oil has been changed and the oil life indicator reset was performed. I also explain to Ms. Soskin that the vehicle transmission seems to be lagging when shifting gear and that I am very concerned about my family's safety. Since then I have continued to document (videos and pictures) the problem and have been reporting the issues and the fact that I am out of a working vehicle. I have two small children and during these times could not perform my work duties due to a lack of transportation.
On June 12, 2014 I returned the vehicle to Legacy Chevrolet (Legacy Automotive of Columbus, LLC) citing the same issues. The vehicle was left on Friday June 12, 2014 over the weekend. I received a call from Ms. Mary Lewis Saturday who informed me that the problem was fixed. I explained to her that I was going out of town and would be able to pickup the vehicle on June 14, 2015. On June 13, 2015 I received a phone call stating that the problem was fixed and that it would be waiting for me outside the dealership, Ms. Lewis stated that my keys would be available for pick up at the front dest that morning Sunday morning when I returned.
On June 14, 2015. I returned to the dealer by way of Groom Transportation. Mr. McClaney the driver for Groom Transportation, picked up me and my two boys ages six and eight at the Atlanta, Airport. Upon our arrival at Legacy we found that the dealership was closed, I explained to Mr. McClaney that I was picking up my vehicle and I have no other help at that point to get home. I then walked around the Legacy Chevrolet's lot looking to find someone to help me, after waiting for some time the driver from Groom decided to take me and my two children back to Groom's main office where I could wait to make arrangements for someone to pick me up. On June 14, 2015, I managed to get a hold of the Service manager's cell phone number who I advised that I was stranded with my two children and there was no one at the dealership who could provide me with my car keys , he laughed as I explain to him my situation.
The service manager then advise me to meet him at Legacy Chevrolet (Legacy Automotive of Columbus, LLC) where he would have my car key. Upon arrival at Legacy Chevrolet (Legacy Automotive of Columbus, LLC) I was told that someone had misplaced my keys and they could not find it. After waiting for a while the keys were presented to me by Jason Davis the new car sales manager.
On June 14, 2015 immediately after leaving the dealership I experience the same issues whit the vehicle, I immediately called Mr. Jason Davis and advise him of the problem. Mr. Jason Davis advised me to return the car, a few minutes after speaking with Mr Jason Davis I received another call from Legacy Chevrolet, this time it was Mrs. Pamela Soskin, Legacy Automotive Warranty Administrator. She advised me not to return the vehicle and that she would be contacting the DMA for further assistance knowing that the vehicle was having mechanical issues, I also told about the lagging of the transmission, here response was "oh ****, I will contact the DMA and get back to you". In shock, not believing what was happening, I proceeded home. After not hearing back from Legacy Chevrolet or Mrs. Soskin I sen't Mrs. Soskin an email asking what if any assistance they could give. Please see the email response below.
See the email response from Pamela Soskin:
On Wed, Jun 17, 2015 at 5:30 PM, Pam Soskin <psos***@legacychevy.com> wrote:
I apologize I did not call you earlier today, we spoke with GM yesterday and as I stated the clusters are on restriction so we can not get one. The GM representatives we spoke with yesterday had not heard of this issue, we have a call into our rep , he was not at the meeting yesterday because he was at a GM meeting in Vegas.
We are waiting further information on your issue, thank you for your patience.
P**** Soskin
Legacy Automotive
Warranty Administrator
P.O. Box 7187
Columbus, Ga 31908
On June 18th I contacted General Motors regarding my vehicle problem and issues with getting assistance from Legacy Chevrolet (Legacy Automotive of Columbus, LLC) They advised me that they had not gotten a call or request for service or replacement parts on the vehicle. I have been working with Mathew Thomas a supervisor at General Motors, Case # 71-149-038-3948 who can be reached at 18667905700 Ext # 41603, Mr. Thomas initiated contact Legacy Chevrolet (Legacy Automotive of Columbus, LLC) in a three way with me on the call, Mr. Thomas did not tell Mrs. Soskin that I was on the call at the time that she picked up his call. Mr. Thomas proceeded to ask Mrs. Soskin about getting me help through my current warranty to fix the issues with the car, Mrs Pamela Soskin responded "that they will not be able to provide me a loaner car per the DMA advice and service manager advice, and that the part could not be ordered because only the DMA could order the part. She also advised Mr. Thomas that he was only customer service and she would not take his request to put me into a replacement vehicle until my car was repaired, She also made Mr. Thomas aware that she knew that the clusters display is on restriction, and they can not get one.
On June 25, 2015 I called GM again about the same issues, Mr Thomas advised me to acquire a rental car on my own and submit the invoice to GM via Fax. He told me that the car had to be a GM vehicle or else they would not pay for it. I told him that I was not agreeing to pay out of pocket and wait to be reimburse for a vehicle that is still under warranty.
After repetativly calling the GM Customer Service line, finally was able to get Mr. Thomas to have Legacy Chevrolet (Legacy Automotive of Columbus, LLC) putt me into a loner car while the vehicle was worked on. I told Mr. Thomas that I do not feel safe in the vehicle given the fact that it had all these mechanical issues and that I would like the vehicle to be replace with a vehicle of comparative class, and in a safe, road worthy working condition.
July 7th Legacy Chevrolet (Legacy Automotive of Columbus, LLC) called to advise me that the vehicle is fixed. I then called GM to find out if there had been any service reported on my vehicle #. I was told that there had been no service done on the vihcle by egacy Chevrolet (Legacy Automotive of Columbus, LLC) since June 11, 2015. There has been not orders for the cluster display in the GM system per GM customer service department, and according to Ms. Sorkin "they are on restriction so we can not get one" see email above. This was when I decided to to mover forward an file a complaint to get help with the matter.
Furthure research has found that there has been more than 7 recalls on the vehicle prior to my purchasin the vehicle, multiple attempts to fix those problems to no avail. Please see recall and parts replacements listed below. This is not a full list but it is a accurate list of recall on the vehicle. This information was provided to the purchaser on July 8, 2015 by the General Motors Customer Service Department by Layde 18667905700 Ext # 10617 referencing case # 71-149-827-8829.
Dealer: Allstatec. through Griffin & Griffin Towing
Repair / Recall: Roadside Assistance returned defective vehicle to Legacy Chevrolet (Legacy Automotive of Columbus, LLC)
Date: July 2, 2015
Ref #: 14951
Miles: 38000
Current situation: On July 8th, I contacted Gneral Motors about the recall on VIN: 3GYFNCE31DS512164 and to verify that the cluster display was ordered and that the known issues was fixed. The findings are as follows:
PAST RECALLS ON VIN # 3GYFNCE31DS512164 :
2013 Cadillac SRX
VIN: 3GYFNCE31DS512164
Recall Information
• Campaign #: 2013053
DRIVER SHIFT CONTROL FEATURE MAY DISENGAGE
• Campaign #: 2013125
FRONT AND REAR DOOR HANDLES MAY STICK OR BIND
I was informed by the GM customer service department on July 8th that there have been known issues prepare and recall connected to my vehicle's VIN which are listed below:
General Motor's customer service support center. The agent I spoke with today July 8th 2015 name is Layde 18667905700 Ext # 10617 referencing case # 71-149-827-8829.
------------------------------ ------------------------------ -------------------
Dealer: Allstate. through Griffin & Griffin Towing
Repair / Recall: Roadside Assistance returned defective vehicle to Legacy Chevrolet (Legacy Automotive of Columbus, LLC)
Date: July 2, 2015
Ref #: 14951
Miles: 38000
Dealer: Legacy Chevrolet (Legacy Automotive of Columbus, LLC)
Repair / Recall: Reprogram of instrument cluster
Date: June 11th 2015
Ref #: 42687
Miles: 49,370
23167361 GM Part-6
Dealer: Legacy Chevrolet (Legacy Automotive of Columbus, LLC)
Repair / Recall: Reprogram of instrument cluster
Date: June 11th 2015
Ref #: 42687
Miles: 49,370
Dealer: Legacy Chevrolet (Legacy Automotive of Columbus, LLC)
Repair / Recall: fuse replacement
Date: June 11th 2015
Ref #: 42687
Miles: 49,370
Dealer: Legacy Chevrolet (Legacy Automotive of Columbus, LLC)
Repair / Recall: Accessory power replacement
Date: March 31, 2015
Ref #: 42687
Miles: 45,127
Dealer: Instrument Sales and Services ,Washington DC.
Repair / Recall: Radio Assemble / Face Plate Repair
Date: November 20th, 2014
Dealer: AJR International. Illinois
Repair / Recall: Radio Receivere Replacement
Date: November 17th, 2014
Ref #: 12265
Dealer: Rippy Cadillac.
Repair / Recall: Transmission controle module reprogram (TCM)
Date: September 10th, 2014
Ref #: 14132
Miles: 37,778
Dealer: Rippy Cadillac.
Repair / Recall: Engine Control Module (ECM)
Date: September 10th, 2014
Ref #: 14132
Miles: 37,778
Dealer: Rippy Cadillac.
Repair / Recall: Lag in acceleration
Date: September 10th, 2014
Ref #: 14132
Miles: 37,778
Dealer: Goodmark Chevrolet.
Repair / Recall: Rear suspension link right and left replacement
Date: October 30th, 2014
Ref #: 14132
Miles: 38,862
Dealer: Goodmark Chevrolet.
Repair / Recall: Transmission controle module reprogram (TCM)
Date: October 30th, 2014
Ref #: 13053
Miles: 38,862
Dealer: Goodmark Chevrolet.
Repair / Recall: Drive Shift Control
Date: October 30th, 2014
Ref #: 2013125
Miles: 38,862
Dealer: Goodmark Chevrolet.
Repair / Recall: Front and Rear door handle sticking
Date: October 30th, 2014
Ref #: 2013125
Miles: 38,862
It is important to note that since July 8th 2015 the vehicle was returned to Legacy Chevrolet (Legacy Automotive of Columbus, LLC) there have been no documented repairs done on the vehicle as per conversation with General Motor's customer service support center. Also, on the service invoices the milage count documented on Legacy invoices are inaccurate. The images that were taken each time the vehicle was picked up shows the correct millage count. The agent I spoke with today at General Motors July 8th 2015 name is Layde 18667905700 Ext # 10617 referencing case # 71-149-827-8829.
Todate the vehicle is still not fixed and I am still paying a car loan of over 470.00 to the bank on this dangerously defective vehicle. This letter does not even begin to cover the scope of the probems I am facing and emotional distress this situation has caused me and my family. This letter can be edited or deleted by the author with out prior notice to you the reader concent.
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1 Updates & Rebuttals
Robert
Irvine,California,
USA
War and Peace was shorter
#2Consumer Comment
Mon, February 13, 2017
After trying to get through this "report", it seems that you bought a USED car with over 38,000 and (surprise..surprise) are having issues and figure that somehow the dealer is responsible by bringing in everything but the kitchen sink.
If you bought the car AS-IS without a Warranty, every issue is YOUR issue. If you bought a warranty unless they are not abiding by it you have no claim. As for any Recalls, the truth is that there is rarely a car that doesn't have a recall these days. If the recall covers your car and your car meets the conditions of the recall, then it should be replaced.
In the end please follow what you wrote in your last line and EDIT this down to something coherent and manageable.
